Wickes

I have been here many times to get items that are not available in one of my local Wickes stores. This is easy using click and collect or just checking stock online by store and then just finding it on the shelves. As I am interested in bathroom and kitchen ware, I had good look around and was pleasantly surprised to find quite a good range on display.

Our kitchen designer Matt has been exceptionally brilliant in creating a design that captured our requirements seamlessly. Right from the survey to a follow-up appointment, he was efficient and insightful with his suggestions. The whole sales process was quick, professional and clear. It was really down to Matt that we chose our kitchen with Wickes. After-sales and installation, Phillipa has been helpful in getting issues sorted. Due to a storage tank in the kitchen, the design required custom fitting and imagination which was well executed by Ivan - one of the best professionals I have come across. He ensured the kitchen was fitted to the highest standards and without any hassle to us in terms of missing parts. He enjoyed the job and engaged us in decision making at the right time. Ivan worked well with our stone fitter and completed all follow-up issues raised rather promptly. Overall, we are very pleased with the decision and highly recommend Wickes, Epsom.

These guys are just nice. They always seem to have what I need in stock. It is always pleasant to interact with staff.

Having spent ages on the phone to Wickes Customer services about an order I placed online and literally getting no where fast I called the Epsom store directly. I spoke to James who totally understood my frustration and immediately came up with a really simple common sense approach to resolve my issue. Welcome relief that you can still speak to people in the store who have pragmatic approaches to customer issues. Thanks very much James you really were a legend!!!

Wickes is a great place to get DIY stuff....I needed some wide opening hinges and white shelf brackets. No problem, although they were a bit difficult to find in the vast range of stock.