WebPT

Steer clear! Customer service is horrible and they don't seem to value their clients much, at least not the smaller, private practice type, even as a long-time client (>11 years with my current practice, +2 yrs before that as director at another practice). Frequent downtimes are problematic. If I didn't have all my medical records in their EMR, I'd be gone yesterday or sooner. But it's like they know this, so they don't care how pathetic the platform or the customer service is. Sad, especially since they used to be much better.

For the amount that is charged on a monthly basis for my businesses - I must say their customer service is HORRIBLE! It seems like I always have to jump through hoops to get something resolved. I've been waiting for weeks to establish a new account that can simply be merge to my existing account. Everything is a waiting game with them!!!! They need to hire more competent employees to take care of simple issues - It's not rocket science.

I switched from Tebra to WebPT just over a year ago due to frequent outages and WebPT is definitely no better. Certain aspects of the program have outages multiple times a week, such as clicking on the functionals. Frequently a massive error code comes up and I lose the entire note. They also have had several massive outages where the system is not working at all for multiple days aka a business killer. They are currently on the second day of a mass outage. largely unreliable and slow software. Will probably try Theraoffice next, I don't remember as many outages or constant errors when I used that EMR in the past.

Just got a bill for $49,000. Not a typo. As a small business owner we hate to leave bad reviews because we know it negatively affects people but these guys are terrible. The customer service is non existent and their product is awful. I have been with them for 11 years and cannot run away fast enough. Anyone considering should not. So many better EMRs out there that have actually stayed current with the times. They will be one of the cheaper ones to get you in but stay away.

It is a comprehensive platform but that is the only good thing about it. The customer service used to be 5 stars, now in past year it has been terrible. Non-responsive. I had to reach out a total of 7 times before I could get anyone to help me. Emailed- no response. Chat couldn't help me and told me to email. I called and they started a ticket and then did nothing for 2 weeks. I emailed several more times and nothing. Finally had to call AGAIN and waste more of my time. We are considering switching to another platform at this point because it goes down frequently too out of nowhere and my team gets super frustrated. I really wish I could leave a 5 star review. I was a big fan of this company for years. It is sad to see how bad the communication has gotten at this point.