WebPT

What they promise is not what you s delivered. I have not been able to speak with anyone for 13 days because they are “busy”. My contact was for around $500 a month. They are charging the credit card on file $800. When you call there is no one available to talk. Definitely better companies out there. Did I mention how often the website goes down so your clinic is just at a standstill?

It is a comprehensive platform but that is the only good thing about it. The customer service used to be 5 stars, now in past year it has been terrible. Non-responsive. I had to reach out a total of 7 times before I could get anyone to help me. Emailed- no response. Chat couldn't help me and told me to email. I called and they started a ticket and then did nothing for 2 weeks. I emailed several more times and nothing. Finally had to call AGAIN and waste more of my time. We are considering switching to another platform at this point because it goes down frequently too out of nowhere and my team gets super frustrated. I really wish I could leave a 5 star review. I was a big fan of this company for years. It is sad to see how bad the communication has gotten at this point.

Just got a bill for $49,000. Not a typo. As a small business owner we hate to leave bad reviews because we know it negatively affects people but these guys are terrible. The customer service is non existent and their product is awful. I have been with them for 11 years and cannot run away fast enough. Anyone considering should not. So many better EMRs out there that have actually stayed current with the times. They will be one of the cheaper ones to get you in but stay away.

I am an Owner of a physical therapy facility and have been using WebPT since 2019, it use to be very good. The customer service is horrible and definitely do NOT sign a contract with this company because once that takes place they DO NOT handle any issues. My claims are being denied because of their lack of!! They did not submit medical records in a timely manner and many claims are denied and my small family owned business is out that money because of them. I have been trying to cancel for over 3 weeks now with very little response other than my biller contact. Absolutely ridiculous... I highly recommend finding another business for all your medical needs that actually cares about their customers vs just their own money "because your now in a contract"

I am certainly not one to leave poor online reviews that threaten someone's business / livelihood, but sometimes when a business has become so bad that it is harming other people, it is necessary to warn others. If WebPT is able to pivot and treat its customers with some respect and decency I will gladly remove or upgrade this review. I used WebPT for 3.5 years. It had some decent features, and the HEP was good. I ultimately left WebPT due to frequent outages, an outdated system that feels like its from 2005, and especially due to abysmal customer support. The frequent price increases was also a turn off. The run-around they put you through to make a simple request and the time wasted trying to speak with someone who can help you is just something that busy private practice owners do not have time for. After my transition to a new EMR I had to contact WebPT with a couple simple things, and was unable to do so. This resulted in loss of revenue and inability to submit claims. My conversations with other WebPT users and the myriad of other poor Google reviews echos loudly that this EMR is certainly not directed at helping practice owners and PTs with the challenges we face. My advice to any private practice owner is to avoid this EMR.