Walthers Model Trains

Ordered a locomotive. Catalog said: comes with speaker installed. No speaker. Rep said catalog was a misprint. I could return for refund. Or I could buy a speaker from them for $12. Will not ship me a replacement part which I requested, said they don't have one on hand. I guess keeping my business is not worth $12 to them. Very poor customer service. I guess they don't care.

I wish I can give you 6 stars ⭐⭐⭐⭐⭐⭐ because I love your train brands like there perfect. I have never went thee but they have the best train stuff I ever seen. I wish I can go there but it's to far away of my home location 😞😞😞😞😞😞😞 but I buy some train cars at the Internet but I wish a another one open in Alabama 🥺 please.

Where much of America's model railroad "hardware" begins its journey! Nice store, helpful staff, some great clearance items and a superb choice of structure kits. I had to like it....they had a NCE Power Cab on their nice working demo layout.

Sent me a damaged product and promised a rush delivery on the replacements. Still waiting on the replacement. They've ignored multiple emails, phone calls, this review etc. About to lose a customer for life and will be filing a complaint with BBB, and attorney generals office. Judging my all the negative customer service reviews they don't care about customers.

Products are fine. It's customer service that is horrible. The wish lists are messed up. I can't move items from one to other. The web site freezes up a lot. I can't get anyone to help me. They don't understand how the lists work. They take forever to get back to you. I have taken my business elsewhere. The reply to this post by walthers is a complete lie and they know it. This problem started six months ago and they told me they were updating three weeks ago. So not only does customer service suck so does the owner, since he is the one who answered me. You are a liar. I will never buy anything from your company again or any product from another company that has your name on it. What a way to run a business you liar.