Wahoo Fitness

If there’s one thing Wahoo do exceptionally well, I’d be lying. There’s loads. I’ll begin with their products. I’m originally bought a Bolt V1 in 2018. Six years later, it ran like the day I first switched it on. Unfortunately, three accidental machine washes (oops) proved to be fatal for the device. Based on friend’s anecdotes, several weeks of online research and hours of YouTube videos, I decided to buy a Garmin Edge 840. There’s no denying Garmin dominates the bike computer market. Their computers offer more data, but at what cost? I’ll explain… Firstly, their computers are packed with features. I’d argue, overflowing with features, and not in a good way. They’re so feature-packed, in fact, that it’s difficult to set up and even more difficult to use whilst you’re riding; to a point where it’s arguably quite dangerous for those unfamiliar with the operating system. It took several YouTube videos to figure out how to use the device. There are two features which are most frustrating with Garmin’s Edge 840: 1. There’s Virtual Partner cannot be switched off. So there’s a confusing blue arrow on the map screen at all times which should set the speed that you’re hoping to achieve. It can be confusing to know when your next turn is if you’re looking at the wrong arrow. 2. Initially, the border of the screen lights up green or red and shows you a green “play” triangle to indicate recording, and a red square to indicate you’ve stopped recording. After that, there’s no indication that you’re recording. As a result, it’s really easy to not record your activities, especially if you manually stop/start your recording at several stops. Additionally, syncing routes from your phone (or “courses”) seems to have absolutely no method. Sometimes it’ll sync no problem. Other times, it’ll take several attempts at forcing synchronisation to transfer the routes. It took around an hour for me to synchronise 15 routes to the device before giving up. The following day, I forced synchronisation twice more and they appeared?! The screen on the Garmin was nice and responsive, although very difficult to see in certain lighting. Conversely, the Bolt was super-intuitive, incredibly easy to navigate, had a great screen, with all the features you would want and need. It isn’t over-encumbered with needless complications. I’d say faultless. My friends who use Wahoo bike computers say, “it just works”. And I agree. As a result, I’ve returned the Garmin and I’m looking forward to purchasing a Wahoo Roam V2 when it comes back into stock. Secondly, they’re a company that truly care about their customers. And it shows. All technologies have problems, that’s natural. But it’s unnatural for a company to offer customer service as good as Wahoo does. It sets them apart from many other companies. Finally, Wahoo are a brand for the cyclist. They understand what cyclists want and love and they make that come true. Wahoo, Chip, if you’re reading this, thank you.

This is the problem today, no one answers the phone for a simple question. Everything is online and you must create a ticket and wait for someone to get back to you. So, I purchased RPM Speed and Cadence and when i Download the app and try to set it up it guides me to the subsciption of $15.99 per month... I don't want this as I intend to just want cycling info on my Stages spin bike. So the inability to just find out if it can be used without the subscription has me now returning this to Amazon. A sale lost, I will now choose another. Why is this so difficult WAHOO???

I’m writing because I HOPE Wahoo contacts me as I’m still not through my issue and their support folks went completely dark on me. BLUF I need to make a return. Here’s why - I bought a kicker climb (for my front wheel) incline decline. I am training for Ironman Worlds in Nice. I’m5 weeks out now. - After many times it didn’t actually work so I requested a new one -After proving it didn’t work and all the ceap you have to do to prove you’re not a scum bag, they finally approved a new one. -The new one arrived I tried it and it AGAIN didn’t work. I did literally everything I was told (and my husband.and I know what we are doing as we are both Ironman racers). Nothing. zippo. - I created ANOTHER case with “George” who responded one time saying “you’re past the return date but send me your info” - I do minus the sku because I already put it back in the box. -7 days later, I still have this kicker in the original box just sitting and “George” has YET to respond.my last message was “anyone out there?” If anyone from Wahoo is reading this, please help! I’m so over this and I just expected so much more. I need to resolve and move on. It’s been quite the terrible experience.

I love my Elemnt Bolt. On my second one. Also got one for my wife. Wahoo has been very good and their customer service is second to none.

I love Wahoo products and I am a huge fan of their customer services. I had some issues with the company that they use to deliver my bike (the worse company ever) but overall my experience was great