Wahoo Fitness

This is the problem today, no one answers the phone for a simple question. Everything is online and you must create a ticket and wait for someone to get back to you. So, I purchased RPM Speed and Cadence and when i Download the app and try to set it up it guides me to the subsciption of $15.99 per month... I don't want this as I intend to just want cycling info on my Stages spin bike. So the inability to just find out if it can be used without the subscription has me now returning this to Amazon. A sale lost, I will now choose another. Why is this so difficult WAHOO???

I’m writing because I HOPE Wahoo contacts me as I’m still not through my issue and their support folks went completely dark on me. BLUF I need to make a return. Here’s why - I bought a kicker climb (for my front wheel) incline decline. I am training for Ironman Worlds in Nice. I’m5 weeks out now. - After many times it didn’t actually work so I requested a new one -After proving it didn’t work and all the ceap you have to do to prove you’re not a scum bag, they finally approved a new one. -The new one arrived I tried it and it AGAIN didn’t work. I did literally everything I was told (and my husband.and I know what we are doing as we are both Ironman racers). Nothing. zippo. - I created ANOTHER case with “George” who responded one time saying “you’re past the return date but send me your info” - I do minus the sku because I already put it back in the box. -7 days later, I still have this kicker in the original box just sitting and “George” has YET to respond.my last message was “anyone out there?” If anyone from Wahoo is reading this, please help! I’m so over this and I just expected so much more. I need to resolve and move on. It’s been quite the terrible experience.

I love my Elemnt Bolt. On my second one. Also got one for my wife. Wahoo has been very good and their customer service is second to none.

I love Wahoo products and I am a huge fan of their customer services. I had some issues with the company that they use to deliver my bike (the worse company ever) but overall my experience was great

Products are low quailty, or in short don't work reliably. The account deletion process is extra clunky and does not work either.