Victorinox

Prompt service and proper resolutions. Nothing less than what was expected from the brand. Timely communication, and most importantly the issue does get resolved exactly as envisaged. Doing a great job as a service centre.

I have been a victorinox customer since 2007 - bought my first set in Hong Kong -even before they were officially available in India - nonetheless the India team via the Mumbai and Chennai Gute Reise stores provided me with parts and repairs - no questions asked - moreover recently a bag purchased in 2020 was replaced with a newer model in 2024 since the shell had developed cracks! Wow well done - a company that truly honours its warranty, shows utmost respect for its customers and this creates good will and loyalty via top quality products and a sustainable service ethic is rare to find. victorinox is one of them - buy their products and rest easy for 11 years! Highly recommended!

Well, the response and the the way handled my army knife from the service centre was overwhelming. I never ever expected that my damaged Swiss Army knife, champ would be looks like this after the repair. It was as good as new. I express my gratitude and appreciation in abundance for the whole team.

Excellent and prompt service. Called them one day before my travel; and without suggesting they sent a person within two hours to replace the wheels of my Victorinox suitcase. Very impressed

Excellent Quality & Service never disappointed. Victrinox team is a highly customer service oriented on multiple occasions have stood up to the test & delivered & replaced any product within the time warranty frame. Their service is impeccable & makes me buy Victrinox as I know their dedicated committed team will cater to customer requirement's at all times. Keep It Up! Thank U!