Valley Behavioral Health

I will never recommend this place. My son walked out worse than when he walked in. All they did was give him Lexapro and didn't attempt to find the root cause or possibly dignosis him properly. I spoke with his therapist honestly ONCE and it was 2 mins. I called but no one would call me back. They lack communication on all levels. My son told me, he watched many others having severe anxiety attacks, manic episodes, etc and the staff just walked on by. Legit NO help at all. He said HE would have to ask for help or ask to talk to the therapist, they never came to him. NO ONE CARED ABOUT THE KIDS IN THIS FACILITY!! Finance called me and kinda laughed when I was having a break down on the cost his "treatment" was going to be for a week, after insurance. They are very demanding with money. They act like everyone just has thousands of dollars just laying around to give them immediately. They lied about the paperwork so my gross and net didn't match so I owed 2440 for 298/6mo but since my incomes didn't match up (remember they lied about what I needed to put down) now I owe $2440 for $398/6mo .... make that make any sense. Also, lobby smelled of pee so bad. At the end of the day, do NOT send your child here unless you are only looking for an expensive daycare.

I took my 13 year old son to Valley to receive treatment for emotional and behavioral issues, and on his first day in, he was jumped and beaten by three older boys, leaving him bruised and battered. They didn't even contact me about it to give me the option to have him seen at the ER. In fact, it was two days later, when he complained of pain in his ribs, before they sent him to the ER to be checked out. He was there for 8 days, and NOBODY called me during that time to tell me how he was doing, and I don't suppose they were ever planning to tell me about the assault on my son. This place is no joke, it's a horrible, dangerous place for your troubled child, and I strongly encourage you to seek out a facility that will take better care of your child than these incompetent clowns will. It will be my pleasure to see them shut down or at the very least re-staffed with genuine, compassionate, caring professionals. There is one exception to my complaints, Mary Beth, she is very professional and seems to genuinely care about people. Mary Beth, you deserve to work in a better place, your professionalism is greatly appreciated. If I can raise the funds, I would like to bring suit against Valley for my son's injuries. I took him there to help him, and they returned him to me more broken than before. Shame on them!

My wife has been there since the day after Christmas for postpartum issues. She told me that the staff has written down other reasons for her being there. She has asked to speak to her actual doctor several times I’m being told that that has yet to happen and when she asked what she needed to do to get out of there, the nurse got it twisted and thought she wanted to sign herself out, which wasn’t even the case and they put her on a mandatory 72 hour hold In the time of her being there, I’ve gotten three different provider names and feel like I’m getting the runaround also being told that she’s wearing an ankle monitor and being treated like a common criminal For people trying to help end the stigma on Mental Health kinda doesn’t sound like y’all are really taking it seriously Spoke to a so-called patient advocate, and when I told them that I was gonna get a lawyer and have her discharged forcibly was threatened with the Police I’m calling the governor’s office and Medicaid because at this point her needs aren’t being met and y’all are fraudulently writing down reasons for her being there.

I just got out of here yesterday, It wasn't bad at all. I can say that both supervisors I had the misfortune to know about and meet sucked. (Nicole and Tiffany, may have spelt the names wrong.) Tiffany had managed to trigger an entire classroom in less than 5 minutes causing me and many other patients to cry and have a shit day the rest of the day. There were some great staff members though, (Mac, Sara and one other that I cannot spell the name of.) The patients were very friendly, there were some issues in the unit I was in from some of them but that's expected. The problems were handled, may've taken a little longer than it should've but it was handled. Overall not a bad place, helped me in many ways. May not be the best solution to most but it helped me significantly.

I went in to get my medications balanced. It turned into a nightmare. I was housed with males, when I was told I would be in an all female unit. I was held for 72 hours, when I was told I could leave at any time by intake. This place was detrimental to my mental health, and I cannot stress enough, GO SOMEWHERE ELSE. I shouldn’t have to hear a grown man pleasuring himself through the wall every morning, when I have PTSD regarding men. Absolutely horrid conditions, and so under stimulating. It took me two weeks to even get close to my normal condition after this. My therapist was also extremely rude with my husband, using words I said in our therapy session against him. Learn some professionalism, and give a little more care to your patients. It’s obvious from the ridiculous amount of negative reviews that this place either needs to be shut down, or have a major overhaul. The only positive I will say, is that the nurses in Oak made the experience more bearable (Thank you Bryan, Hunter, and Raquel, you guys are rockstars).

Do not take your child to this place. They lie and do not do what's in the child's best interest. No actual family therapy was offered. The therapist was...

I as a kid was there and I'm still a kid they was nice the helped me to understand what suicide is.I love the staff (if ur kid ur husband or u are mentily...