U.S. Bank

So ugly service for $17 service charge for abusiness checking account during a few months? Even though there was no transaction at all? Moreover the service representative said that she would waive the charge first and couldn't do it because she was not allowed to do??? Ridiculous!!! When the account was opened, they didn't let me know there's huge service charge for the paper statement regardless of transactions. The initially advertised $700 bonus for a new business checking account but they didn't honor the promotion even though the online application was completely done prior to the deadline, they say, because it took a few days for them to process it and they opened the account right after the deadline. Is that the client's fault or their poor system or ugly customer service. Now they charged $17 for "those ugly services" without letting the customer know of the charge at the time of account opening. Just donated $17 to the poor bank today.

The teller who helped me named Leila is very straight to the point and precise. No time wasted. Thanks.

I can understand why this place has more one star reviews rather than positive ones. The people here are rude and unprofessional. No knowledge and customer service whatsoever. To make matters worse the so called manger Jose is the worst one there, he didn’t know what he was talking about and his staff has no clue either. He has an attitude problem that needs to be adjusted, he doesn’t have to say a word because eye contact and body language says it all. To make matters worse Jose doesn’t even have business cards as the manager, he was almost proud of the fact he didn’t have business cards. I found out his name because he grabbed someone else’s business card and crossed out their name and put Jose on it. I asked if he was the manager and he arrogantly said, “absolutely!” This is beyond me. If you want to be treated with kindness and respect go to another bank where they value their customers. The sad part is nothing will be done to correct this particular branch. The manager will continue to get major complaints and US Bank will lose more customers. Avoid this place!

I have never interacted with a branch with such attitude and did not value their customer. Were it not for my existing relationship with a bank that got roll over to this bank, I would not have consider any options with them. After trying out a business account without any verbal disclosure that there are charges for cash deposits, I was instructed by a teller from the branch manager to close my account is the only option or to deal with their fees. New customers are expected to know the in and outs without a one time forgiveness. When the branch manager endorsed the check for closure, he neither greeted me nor made any eye contact. I would strongly recommend exploring alternative banking options.

Bank teller gave me really old bills. Out of the 20 $20 dollar bills I received, only 6 of them were in good usable condition! Some are even torn!