Ulta Beauty

"Last evening, we hit up Ulta Beauty for some shopping and it was awesome! They had everything we needed for home with a fantastic selection of brands. The only downside? The staff weren’t super attentive, so we had to call them a few times for help picking out the right cosmetics. But hey, the Empire State Building was just a stone's throw away, which made the trip even better!"

Did a complicated return and Kayla F. was amazing! She went above and beyond to help me and handled the return with ease and a friendly smile despite it being complex from multiple orders. She was so helpful to the original person helping me with the return and acted like a manager on shift! She should be promoted because she displayed excellent managerial skills and people skills even when it was close to closing and busy during a holiday rush! Thank you Kayla F. for helping me with this much needed errand! Also fyi they were open until 10pm on Friday despite what their hours on Google said.

We came close to the store closing. I couldn't find what I was looking for, I tried to ask 3 employees that were clumped together talking away in fragrance. But when I said excuse me 2 rolled their eyes and walked away and the 3rd just stared at me. When I asked if they had what I was looking for she shrugged her shoulders and walked in the other direction to the 2 she was just chatting with and continued their conversation. My daughter did get a guy who was working to get what she needed and he placed behind the register for her. The line was long as it was closing time. The reason it was long.....all but 1 poor girl was ringing everyone up! I get OT rules and things of that nature but a manager couldn't come help her? I felt so bad for this cashier while all her co workers clocked out and all stood around talking and some even glancing at the line. The line was even longer when we left and had to shoulder through all the non helpful co workers to leave the store. Terrible customer service!

My girlfriend is a long time customer here at Herald Square Ulta and everyone has always been so nice but in the recent times we have been here, we have experienced poor customer service from Eli. We went to pick up my girlfriends birthday gift back in October and when he was ringing us up he had a nasty attitude for no reason. I understand after a long shift, you must be tired but as someone also in customer service that is not an excuse for being rude unprovoked. This is very disappointing from his end. This is not a one time thing, we just shrugged it off as just a bad day but we have shopped there recently and his nasty attitude is still there when he ringed us up.

Was definitely cleaner than I thought it would be and has a good selection for everything that you would need.

Service here today was overall GREAT!! Katy (Aesthetician) was so helpful. Thanks for making this experience possible.

I was running low on my every day cologne (Dior Homme) and wanted to try something new. After endless hours of research on YouTube and TikTok, I narrowed...

I am a regular client at this place, both salon and store. I have not had any negative experiences with anyone. The stylists at the salon are so...