TheraNest

I worked for a small private practice and we started using Theranest in Sept. We went months without seeing claims processed by their billing team. They are unable to process claims in a timely manner, no rhyme or reason it’s happening, tried telling our clinical director it was due to some clinicians not being credentialed which was completely false. This is unacceptable as an EMR system. I wouldn’t waste my time even signing up for the free trial.

As an entrepreneur it is imperative to have systems that function properly. I have reached out to the tech department for over two months at Theranest for assistance with resolving an error with one of my forms. This issue still has not been resolved. I have requested to speak with a supervisor and no one has reached out. I am out of compliance with state guidelines due to this error. Choosing this company as my EHR for behavioral health has proven to be a horrible decision. They are non-responsive to email and will not allow you to speak with the tech department on the phone.

I wish I can give no stars but RUN from this program. The sales staff ghosted me after promising one thing to us - a problem mind you I brought up suspecting that it was going to affect us. He mentioned that things would be waived so that we could begin billing and prescribing. Sure enough this wasn't the case and the customer service has been a nightmare to get our needs met. TheraNest pushed us more than a month behind from being able to see clients. The EHR is difficult and disorganized. I had to show a customer service member where to find a mental status exam... I decided to go with Tebra. They refused to give us our money back stating that I went beyond a month ---- true to some degree however we've been working with customer service for that time to try and set-up eprescribing (which we still could not do). I canceled on 9/30th and they still charged me for October.... and refuse to give me my money back. USE ANYTHING BUT THIS!

I was a customer since 2014. As of today, I can thankfully say that I have reduced my use of this insanely incompetent service to $103/year as an archive service. I used to love Theranest. Then, everything started to fall apart about 1-2 years ago. I am now with simple practice and will never ever ever ever recommend Theranest. Shame because I used to rec all the time. BTW, simple practice is much more user friendly AND cheaper!

My actual rating is 0 but Google won't allow you to do it. There are constant software glitches. When they offer new features, they are 1 to 2 weeks LATE in notifying their users. Customer Support takes 45 minutes to an hour, which is unacceptable when trying to get an issue resolved in between sessions with clients. It is extremely frustrating when you cannot save your clinical documentation because of software glitches and you have several clients' notes to submit, and no one from Customer Support to fix the issues in a timely manner.