Subaru of America,

Honestly towards the review of how Subaru salesman treat their consumers. the place I bought my Subaru from LITERALLY bought my review to SOA. Yes they did mention this survey. Then they told me to complete the survey and they’d give me my middle row retractable visors after I complete the survey that usually comes in the Tuesday after you purchase a car. Mine came 2 weeks later. The day after my survey was completed they got me in (but I called to verify appointment; and the guy who set it up, DID NOT SET IT UP (I guess in case the review wasn’t to his likings) so I set up a new one for Wednesday. Then I really felt as though my review was bought. I also was given another individuals information; which makes me worry who else had my information (I’ve worked so hard to build my credit back up and now I’m worried someone is going to ruin it. After buying the car from Lou Fusz STL. I can honestly say that I won’t go back to that location. However, I appreciate Lou Fusz St Peters for making me feel a bit less foolish. I am also not pleased with the fact that they’ve given my family and friends better deals then I as they gave me a salesman who was new and didn’t know all of the things we are supposed to get. There is supposed to be a free oil change package for me that I wasn’t even offered and the clerk told me about it at the other location BUT I APPARENTLY DO NOT HAVE. THAT BOTHERS ME AS WELL. They sold me the onyx BUT then the salesman says I can get you everything you want except the leather and the moonroof. It’ll be the same besides them two things. Then I wind up w a car that doesn’t have what I want; and much less space, BUT ONE EXTRA SEAT (which I’m coming from a 3rd row Santa Fe to a 3 rd row ascent; and specifically told salesman I want 7 seater because my kids will not be jumping over the seats)… the gift card was for me coming in and learning my car; so if you don’t know about that, NOW YOU DO… I am not upset with my 2024 SUBARU ASCENT I am upset because I feel like a number now. I didn’t get to pick the color of my car (pearl white is harder to keep clean than any other one). I didn’t get my moon roof. They bought my review for them to In Return Give me my retractable visors in the middle row (I AM SO VERY SATISFIED WITH THE LOU FUSZ ST PETERS LOCATION; but not very happy with Stl Lou Fusz). I was told they had a car w 2 miles on it and that’s the wrong car he ordered. For them to make me panic all weekend on if I would even find my car; BECAUSE THE SALESMAN TOLD ME I WASNT ABLE TO GET Financed (because my income wasn’t enough for their likings; yet I actually make )650 more a month, they just couldn’t use it because I’m paid cash)… so I was left w buy a USED ONE WITH 19000 miles (and no more warranty; so I’d have to buy the extended one, AFTER HE TALKED ME INTO THE 5.9 rating on a new one). I wasn’t going to go back to having to finance an extended warranty when I could get a better interest rating and a free warranty; as it comes with the purchase of a new car…. So I waited and then go my car WITH 200 miles already on it 🫨😭😭😭. My first actual new car and this dealership put 200 miles on it without informing me. Then they told me I’d get about 24 miles to the gallon; YET ALL I GET IT 15-16.4 mpg. I got more in my Santa Fe 😭😭😭😭😭😭🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️. I drove 40 mins one way and 40 mins back. Then drove to my Gpa’s 13 miles away and then back home and that used $23.89 in gas (because I just filled up before we left for the drive in). THEN WE GET TO THE DRIVE IN AND TRY TO KEEP THE HATCH OPEN; so I could sit, but the back lights don’t shut off and at the drive in I miffed other people off for the lights (they couldn’t watch their movie…).

When it comes to poor support Subaru of America is the leader. I recently purchased a 2018 Outback and total failure of the major systems seems to be the norm. The entertainment screen is shot, the seats are splitting, the tire pressure sensors were all bad and more. At one point recalls were issued on some of the items as the result of class action suits. Subaru used to have a good reputation but that appears to be no longer the case. It is a good car to stay away from if you want reliable service and good customer support. Looking at the 19 reviews that follow mine nothing but one star postings. Sad state of affairs on the part of Subaru.

I have been a loyal Subaru customer for years and currently have a 2016 subaru crosstrek serviced with Subaru routinely. The transmission valve body failed at 112000 miles. I took it in to the Subaru dealership to have a genuine replacement completed only for the same part to fail 35,000 miles later and another $3000 down the drain. I reached out to Subaru of America to see if any assistance was available towards parts replacement and was met with a resounding no! The certified technician at Subaru confirmed the valve body has a faulty solenoid. Subaru is perfectly ok with selling low quality parts with a measly 10,000 mile warranty and laughing all the way to the bank. Customer service representative was extremely hard to get in touch with once my case was assigned. When I was able to get in contact the representative took the stance at my car mileage it must be another component causing the valve body to fail. This again was disproved by the technician by completing a solenoid test on the valve body. I’m not sure how this representative knows the inner workings of my transmission from a desk in another state but they must just be “that good” at their jobs. My best advice to anyone buying a Subaru is trade it or sell it before 100,000 miles because it will have major issues very shortly after that warranty goes out.

I purchased a Subaru back in 2019, along with a 7-year extended warranty, which states on the contract it is valid from the warranty start date — also listed on the contract as 2019. Apparently, what this ACTUALLY means is that the warranty started on the ORIGINAL warranty start date — meaning, when the original owner owned the car and I did not. I found this out because I have been having a problem with my key getting stuck in the ignition — I mentioned this to the dealer years ago and they “couldn’t get it to happen” so they did not address it — it’s finally gotten so bad it happens at the dealer and after looking into it it’s a manufactured defect and had an extended warranty — one that expired months ago in 2023, AFTER I told the dealer it happens. So now I am expected to cover the out of pocket costs to fix Subaru’s defect to the tune of 800 dollars. I called SOA to remedy these issues and had far better expectations for the service than I should have, because they have dropped the ball EVERY step of the way. My original “specialist,” Don, said they’d give me $500 dollars as a one-time “good will” payment — good will?? This is LESS than what you owe me! Definitely less than is costs to fix the issue; and Subaru caused the issue, a Subaru dealer neglected it, and a Subaru dealer lied to me about the warranty coverage five years ago, so when I tried to get it fixed under my extended warranty I found out I had paid for seven years but gotten three and never used the warranty — I NEVER would have paid for 3 years, I told the salesman I wanted 7 because the loan for the car was 6 years. I called back to escalate and apparently it never got escalated, so I called back today, two months later, only to hear that Don said the decision is final when it was supposed to be escalated above Don — who’s customer service is trash by the way — two months ago!! They have one chance to fix this before I am converted away from Subaru for life — and this is from a lifelong Subaru driver. I am so beyond disgusted by the way I’ve been treated by Subaru now that they have my money — they do not care. This has been disappointing and useless so far — and I have no reason to expect it to be anything more going forward. Subaru “prides” themselves on providing good customer service — if this is the best they can do, look at a Toyota or a Honda instead

My wife and I have driven Subarus for some time, but they are not what they used to be. One of Subaru’s biggest selling points used to be quality, but my wife’s well-maintained (always at a dealership) car had a transmission failure at only 130K miles, and Subaru of America’s response was basically “not our problem.” It’s beyond disappointing that this once great option for reliable cars no longer stands behind the quality of their products, and that their caring is only marketing hype. We have purchased our last Subaru, and will go with one of the other options that still builds quality vehicles that last when taken care of. UPDATE: Subaru’s response is to call them, but the number they list is the number I called that got me the “not our problem” response in the first place. Subaru has all of my information, and knows how to contact me directly if they are actually interested in standing behind their product and resolving this issue. If they do that, I will update this review. Otherwise, their response is more of the same false marketing and attempt to look like they actually care.

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