SnapRetail

DO NOT sign up for SnapRetail, they have no costumer service, I have tried to cancel subscription with them countless times and they begin to ignore me so I have no choice but to continue paying. To make matters worse, they have absolutely no option to opt out yourself either, the only thing you can change is your payment method. Absolutely ridiculous. This is a well thought out way to scam people of their money, if anyone knows how to get a hold of them please let me know.

I was having problems with customer emails being dropped every single week. This started happening in Dec. 2023. At first, someone was trying to figure out the problem, but by Feb. 2024 I could never get a hold of anyone at Snap Retail. I tried calling, emailing, chatting, emailing again, leaving messages, etc. and to this day have never received a call back. This was a great company which I used for many years. Don't know what happened, but I would never recommend anyone using their service.

Customer service is terrible! Functions on the website don't work, such as, "reports" feature is totally inaccurate, emails often don't post when scheduled & the "preview" function can take 10 hours to show up in your mail box. But still, no one addresses these issues.

SnapRetail is easy to use. It has great customer service. They are quick to get back to me about any question about their service that I have had. Our business has increased and I am sure it is due to our affiliation with SnapRetail. Customers comment about how nice our emails look and that they like our website. Thank you SnapRetail.

Snap Retail is so user friendly and much more connected with social media sites than the previous e-mail provider used by J. Thomas Jewelers. The social media calendar is awesome where you can see what you have scheduled and do it for months at a time. The support staff is there for assistance and questions. A must to try if you are connecting with many guest's through business e-mails.