Rush University Medical Center

I was very happy with the care here with my mother. We were there for consult on a surgery . But as they listen to our concerns and what we needed to help my mother with cancer. They immediately admitted her. Everyone came in, no waiting for room. The doctors came in to see what my mother needed and if she was in pain and how they can help. I was pleased to see this ,coming a long distance. I was good to leave my mother in good care. From the front end with valet and to the direction to where i needed to go. To the admission to when i left i was happy. I thank you all . Especially the young lady that said she been there 30 years she was amazing getting us to admission .

This review does not pertain to the medical care I received at rush rather the safety instead. While I was admitted to rush over the last week from the er, on one of the days that I was there when taken down by transport to have an echo done all of my credit cards were stolen from my wallet in my room. Upon realizing my credit cards were stolen in the 1hr I had left the room, I immediately contacting security who tried convincing me not to file a report. Thankfully the nurse repeatedly advised them that I did in fact want to file a report. Upon filing a report both myself as well as my family feared that the suspect would come back in retaliation to my room and I did not sleep well until I was discharged. Earlier While transport was there to pick me up, I stupidly in a conversation stated out loud to my husband as he was leaving with me, “my wallet is in my jacket” informing the transport where my wallet is unknowingly (I was not well and also not in the right state of mind). I did not expect that in a hospital while I’m unwell would someone go into my room steal my credit cards and time it during the 1hr I left the room for the whole day. I’m highly disappointed with this. My medical team was exceptional, and gave me outstanding care. But the ending of my visit left me shaken and afraid. This was completely unacceptable.

Insanely hard time to get parking validation. My fiance had surgery and was later admitted due to pain after. We were never given a validation and by the time we left supposedly everyone that validates was gone. I was sent 3 different places before having to go all the way back to the emergency room.

It’s really hard for me to put into words my experience with this hospital, but I’m going to try. My mom who is 70 years old named Tosha Feliciano had two aneurysms in her aorta. So our first experience with Rush was the cardiology department which has an exceptional lineup of doctors and she was able to be paired with Dr. Michele Richard. A truly incredible surgeon that spoke to my mom with such kind love and care. She was able to repair both of those aneurysms flawlessly. To the surgery check-in staff on the fifth floor they are absolutely amazing. Vicki holds it down and absolutely has the best spirit. My mom ended up on the 12th floor and had an amazing nurse named Sara. The occupational therapy staff there is absolutely amazing. They’re on the 12th floor as well. Hospitals can be a really scary place, especially when you’re dealing with the person that you ultimately may love most. They showed her the care and love that. I feel that they would really give their family. I can’t recommend this hospital enough. We even had one of the former cardiology department heads named Anne, that made sure we also had the best care of the entire time. if your family member is having cardiology issues and is looking for a second opinion or you’re looking for a new cardiology department, I can’t recommend these doctors enough there. Stay blessed Rush Staff. The Felicianos. (Also, the first floor by the valet parking has the cutest little floral shop with the nicest girl that works there)

I was in the ED for all of 6 hours, I k kept trying to convince my daughter that I had to get her to a neurologist ASAP, and we were told by the neurologists office that the quickest way to an appointment was through the ED. I had been to this emergency department before, my daughters both told me not to do it because they remembered the past visit. I ALWAYS DO A IN TOLD, so with high hopes, I should usage stayed away from the hospital I vowed NEVER TO GO BACK TO!!! As in a flouting for punishment I listen to a staff member. Our experience was horrific, as they have a track record for, at least they are consistent... I DO WANT TO CALL THE RECEPTIONISTS ATTENDING THE ADMISSIONS AREA, VERY PROFESSIONAL AND VERY SWEET, NO MATTER HOW MANY PEOPLE APPROACHED HER SHE WAS VERY KIND TO THEM. As a side note, one person in that waiting room rubbed me the wrong way! An ER NURSE by the name of Amy, is like to say, it may seem like you are doing some good by educating other people's children by your Snyde comments to the child attitude as a old time old teacher, do not roll your eyes and speak to other people's children the way you think is appropriate! My child has a disability (as a nurse you think your brain would pick up on that), and yes she laughed at something that was inappropriate, but you don't know what her disability brings her to, she is now getting help with her mental health, and it's because of people like YOU!!! Next time speak to other people's children with courtesy, because you took me by storm last night, you remember me, the disabled one with the cane and riding in a Rush wheelchair. Yeah me with the 2 daughters! I would give this rating A zero, but there's no possible way!!!

Scheduling never actually lets the office know to call back for an appointment even thought they say they are sending the message to the doctor as urgent. I...

As I first entered the building I'm not too impressed with the staff. Staff at the front desk were not friendly, the tone was quite rude. The staff in the...

The majority of the doctors I see are at Northwestern, but I came to rush for my gastric surgery. And I can honestly say that they have taken a very good...