Rithum Automation

Buyer Beware!!! Very Poor quality replacement parts sold at hefty prices. I purchased 3 PM kits for a Perkin Elmer MultiProbe from this company only to receive a combination of used and substandard parts. About 30% of the tubing came with defective fittings that leak. If you need high quality parts for your lab equipment, this is not the place for you. * By the way, they are just ignoring my requests to return the kits. To add more details to this 11-2016: They claim that they are still waiting for pictures but I sent them photos and complete explanations of the problems only to be ignored. It's funny how every response from Rithum includes this statement - "Rithum manufactures over 1000 tubing sets a year and never in 5 years have we had a failure." That's when I knew we were getting bent over! Anytime someone repeats the same statement - it means they are trying to convince you that it is true. We would just like to return the crappy parts so we can use the refund toward good parts. I wish that I could remove the one star rating as that is much more than they deserve.

I just had the pleasure of doing business with Rithum and it was just that, a pleasure. They communicated with me every step of the buying process and worked with me to get shipping coordinated during a tumultuous holiday time period. I look forward to working with them in the future.

Rithum Automation shipped only one unit out of two (defective), missed shipping promises repeatedly, and refused to refund for unit not sent. Terrible communication after they receive advance payment. They over-promised and under-delivered

Dear Sirs, I happen to be the Engineer that installed your Maintenance kit for our MultiProbe dispensers. My qualifications are not questioned with regard to Biomedical equipment and experience, especially MultiProbe dispensers. Having previously preformed many complete PM's on our MultiProbe using OEM PM kits I have found your tubing kits material and poor end swagging would not seal to valves, which approximately 70% leaked everywhere from valves to distribution block. Many of your supplied valves showed black grease weeping out of the shaft seal which to my knowledge is an indication of recycled failed valves. When our management tried to request RMA's for 2 out of the 3 kits that were sold to us, we were given the run around about service requests. We were not looking for service guidance, we were requesting 2 RMA's for 2 unused service kits.

I would highly recommend anyone to do business with this company! Awesome people to work with & Great service! Thank You