Resorts of the Canadian Rockies

Right after making my reservation at Fernie, a customer service representative (Kim) proactively checked the dates for my lift ticket against my check-in dates and emailed to offer to correct the dates so that we could maximize the 4-day ticket window. Amazing!! Rarely, if ever, have I experienced that kind of proactive service before I even checked in. I’m so grateful and even more excited for my stay!

Gabby is an exceptional supervisor who truly elevates the guest experience. Her professionalism, attention to detail, and warm demeanor made our stay unforgettable. It’s rare to find someone so dedicated to ensuring every guest feels valued. The Canadian Rockies are breathtaking, but Gabby’s service made the experience even more special. Highly recommend!

This is our second year booking our stay at Fernie Alpine Resort with Kim Bech at RCR. Second, because our booking experience last year (our first visit ever to Fernie) was incredible. After reaching out to Kim at RCR with an email last year, outlining our trip details (dates, family members, equipment and lesson needs, and a "wish list" of accommodation criteria), I quickly received a reply with several options and accompanying details. The best thing was that Kim added extra details based on her personal experience with the various lodgings and the resort, which helped immensely with our decision-making, as we had never been to Fernie before. Having very clear information ahead of time made our check-in process seamless, and the rest of our stay so enjoyable. Kim was even available during our stay to answer emails as questions came up on our end, and has been fantastic with giving advice, so that we are confident that we are getting the experience we want, along with the best pricing. She was great with following up with us this year, and when we decided to book another trip to Fernie, there was no question that we would ask Kim to help us out again. With so many factors involved with planning a family trip, it is so reassuring to know that we have someone like Kim to look after our on-mountain needs. Five plus plus stars!

Kim Bech was a very friendly and helpful representative and handled my ski Reservations and lift tix with ease.She went over and above with helpful info. She is an asset to your company! This experience is the way it should be across the board on every level of tourism, retail and commerce. Thank you Kim.

The venue, location and stay with family and friends was great. However resort is in need of some TLC. Guest amenities do not meet the class of a high end resort. After perusing the resort's website in anticipation of our stay, I have to say I was disappointed.