Procter & Gamble

Purchased braun facial hair remover on February 2023 with 2 year warranty. It stopped working in January'24 . Thereafter, I took it to nearest service center. Issue was smoothly resolved in a Span of 2 days. Same issue was faces in July'24, sadly this time service center couldn't resolve my issue and ask me to contact the company. Hereafter, the process with P&G customer service was tedious and yet they fulfilled my need. My product was sent to Indore and after 15 days I received a new one. Sadly, it didn't work at all . Had to raise a new complaint and ask for a new product against my replaced product. After a month ,they sent me a new one. Finally, it worked and functioning properly no more defects .Though, it took me 2 months to resolve the issue, I finally received a new one. Of course , I had to follow up on customer care by calling and fight for it as it was under warranty.

Ridiculous support. Purchased braun trimmer and it stopped working within a week. Can't claim warranty from them. Have been following up with them for around 3 months without any resolution. Corporate fraudsters.

Fabulous office space of P & G , Mumbai .

P&G head office in Mumbai. Very big office with and nice workplace

Professionally managed with great warmth and personal touch!