Pocket Accounts

Please NEVER use this company. If I could post minus stars I would but had to post 1 star to be able to write the review. Their sales people are great but that lulls you into a false sense of security over the standard of their service; it's appalling. You get passed from one assistant to another as they obviously can't keep staff. Now having a decent accountant it’s clear they made a total mess of my accounts which has cost me a great deal of time and money to put right. After months of arguing with them they eventually paid me a refund but it doesn’t come close to the hassle it caused me. If you need an accountant get a local qualified one that you can sit down with face to face. It’ll be cheaper and easier and save you a lot of trouble in the long run. Reply to your comments Pocket As it seems there's no right of reply to whatever you post on google I'll add it here. A person whose responsibility it is to take calls regarding new customer enquiries to encourage them to take out a contract with you, and thereafter has no further contact with the client is a salesperson - you can call them whatever you like but that's what they are. Assistants didn't change their surname they were entirely different assistants! And I know because I spoke to each of them trying to get replies to my problems with you plus I have emails from you telling me that my assistant was replaced. And yes, you gave me a refund because it turned out you were trying to charge me for work you actually hadn't done - or are you forgetting I phoned HMRC to confirm this? And as to why it's taken me a year to write a review it's simple: my new accountant has just completed my company accounts and in doing so we realised what a terrible job you had done last year. Error after error that he has had to go back over to try and put right.

I had a great relationship with Pocket Accounts throughout the life of my business. I no longer self employed but if I ever have to go back on contracting they are my choice of accountants to go for. Special thanks to Sam Cobbina for being so attentive and always been there to answer my queries.

I've thoroughly enjoyed working with Alan and couldn't recommend him and his team highly enough.