PlushCare

SCAM! Do not do business with these people. They have 528 complaints in BBB and a 2 star rating, these reviews mean nothing on Google. I have just discussed with customer service on the phone and the lady mentioned that if I had not placed my insurance on the platform my rate could have been $129 that would have left me at a total for the consultation of $255.Considering that I paid on each of the two consultations I have $35 total of $70 copay plus my current remainder balance of $285. If I add up the two balances (using insurance) this would place me at a consultation that lead to NO MEDICINE NOR PRESCRIPTION, neither a solution of $355.I dont understand how this operation works as the lady mentioned due to me submitting my insurance that consultation gets billed to the insurance twice the consultation price compared to no insurance usage. I have two appt in February and I see as my bill $115 and in July I see now a balance of $285.why did it took this long to bill the other appointment? Are insurances aware of this?I mentioned on the platform I was not able to get the medicine. And still you guys said it was not your problem and wash your hands. I am not getting anywhere with the billing department and be aware you will not see anywhere in the app an itemized bill, it not convenient for Plushcare to let customers know that booking an appointment is cheaper without an insurance as they get a bigger piece of the cake from both ends customers when they use an insurance.

Was very excited to use this service, as I was having a difficult time getting responses from my PCP on a minor medication refill (out for 15 days). I submitted my information including my Blue Cross information, and received a response back that my insurance would cover 1 visit with a ZERO cost after co-pay, which I did. After a 4 minuet visit, I was very happy to get my Rx sent to my pharmacy VERY quickly. The ISSUE came yesterday when I received my invoice / bill for $178+ for the visit. Tried to talk to someone but was transferred around 6 different times. Do NOT believe them...this is a classic bait-and-switch, or maybe even closer to FRAUD. Very disappointed, as it was REALLY looking like I could have stayed with them as my NEW PCP.

This is a scam. I was sent a bill for speaking with doctor for 5 minutes for her to tell me to go to urgent care. I paid before the visit. My insurance paid a portion and I was still sent a bill for $115. Definitely never using again and warning others not to be taken advantage of by your company. Better off going to urgent care.

Absolutely terrible customer service across the board. Be warned after you sign up and have your first appointment at $129, get orders for $109 labs then get denied by your insurance you will not get your $129 as it clearly states one the website. Between every step from the first appointment (basically a history and physical) you will have to make another appointment. If you don’t have insurance that’s $129 each time. They over a discount if insurance won’t cover you for medications but it’s unclear how much of a discount (it’s a scale) but no discount on the $129 appointments. I do not recommend this platform if you’re looking for weight management help.

DO NOT DO BUSINESS WITH THIS COMPANY! They signed me up for a "membership" which I had told them I did not want. When their charges appeared on my credit card, I requested they discontinue. They said they "discontinued" the membership but charges continued to be placed on my credit card. After giving all the information requested for them to stop the charges, they informed me they could not "find" the charges. Finally, I had to cancel my credit card in order to stop these fraudulent charges. It's not worth the hassle. Find another online provider!