Ovolo Hotels

One of the best hotel I’ve stayed. The receptionist are warm and very friendly. The room is amazingly spacious and well kept by the housekeeping team. I love the bed. Shower is great. Plenty of food options around the hotel. Some of the good restaurants is within walking distance. And also very convenient to go around. You can walk through the botanical gardens to Sydney Opera House.

I will start out that I don't give many reviews,however, I felt I had to do it in this instance. The hotel needs to have a maintenance check. The bed mattress had huge lumps, the bathroom sink kept dripping, and overall, there was an unclean feeling with all the little stains on the furniture and carpet. The main lobby area seems to have no AC, and when it's 100 degrees and you're walking around, you need some relief when you first enter the hotel. We decided to leave after one night. Oh, and yes, we looked at 2 other rooms. All the same. The good point is that all the people who work there are wonderful. However, this is far from being a 5 or even 4 star hotel.

Certainly a fantastic location with easy access to Potts point, the city centre, Botanical gardens, Gallaries and many great restaurants. Upon entering we were met with incredible decor and inviting spaces. Unfortunately, we couldn't say the same for our suit room. Bedroom and bathrooms are pretty squishy, you need to leave all of your luggage in the lounge area. Stairs in the apartment were ridiculously squeaky and loud. The TV upstairs was unusable as it showed everything as tinted bright green. Beds and pillows are so overly soft that a few nights here will wreck your neck. While the space itself was overall plentiful cleanliness was a big let down, you could definitely tell a deep clean hasn't happened in a while. Shower/bath were the biggest culprits, moldy and off putting, the couch was heavily stained and seems to have run out of padding some time ago. Service was pretty slow, took 3 days just to get a do not disturb sign (had to ask a few times) so our room was either left uncleaned or house keeping would turn up at unhelpful times. For a 5 star hotel it was disappointing.

Beautifully restored warehouse, really amazing building with a very special vibe. Great location, nice and quiet neighborhood, but still short distance to most things in Sydney. Rooms are not the biggest but have a ton of charm. Cleanliness in rooms can be improved, but nothing serious. We started during Christmas, which might be challenging for some hotels, regarding finding staff etc. but welcome was nice and friendly and room was nice. However, after that, service level really went down. We stayed for 3 nights, and only once during that period did receptionists greet us or even looked up while leaving or entering the hotel! Only one noticed us. This is supposed to be a 5-star hotel... Also, ordering roomservice one night we waited 1 hour 45 minutes for a burger and a sandwich! Not ok for a 5-star. Especially considering you pay a 15$ holiday surcharge for roomservice during Christmas, we would expect that this service was running smoothly, as if it was any other time of the year. If you can't deliver 5-star service, don't charge and make your guests believe you can. Then better take it off during the holidays. Again, a 5-star worthy hotel and location, but service has some way to go to get there, still.

The staff was amazing and the best part of the stay. Rachel at the front desk was absolutely the best. She was kind and welcoming with a warm smile. She was extra helpful with her assistance for transportations, food recommendations and local pubs. This place was perfectly located in a nice part of town, walking distance to the "fun part of town, pubs and bars" and close to all the major attractions within 15 min drive.