OpticsPlanet

Do not buy from these guys! Policies are ridiculous, and they do not care to resolve issues. Ordered product on 12/16/24. 2-3 day delivery. Tracking showed item was delayed leaving state. 12/26/24….still no product. Called customer service. Asked if I still wanted. I said yes, need ASAP as was for my son’s Christmas present and he is only out of school a few more days. Was told they’d look into it. Never heard another word. 1/2/24…..still not here. Tracking hasn’t moved since 12/24. Obviously lost/damaged. Called again. Told must be 15 days before they can do anything. Expressed concern that item was one state away and hadn’t moved in over a week indicated it was lost. Told they’d look into it. 1/8/25…..not here, tracking hasn’t moved, no resolution, no contact or follow up, again. They have my money, I have no product. They will not send a replacement……..horrible experience. Buyer beware!

DO NOT BUY FROM THEM!!! Never ordering from them again… my order was originally supposed to ship the 18th of February, then it was pushed to the 1st of march, and now says it won’t ship till the end of march/ beginning of April, I’ve been on hold for over an hour trying to cancel the order. I’ve had better service at the dang DMV. One of the absolute worst companies to order from. This seems to be the common experience people have with this company. They lie about what’s in stock or are to lazy to update and keep track of the products they sell UPDATE: after sitting on hold for over an hour the customer service representative I spoke to seemed to not care and was well aware that this is a common thing that happens, she blamed the website saying it’s not always up to date. I asked if I could file a formal complaint seeing how this is the experience of many and she referred me back to the website. This company and their customer support is an absolute joke

Don't buy here. Their website lists items that are unavailable/backordered and it will let you buy the item and even pay extra shipping to expedite. There is a little check availability button you can click on that will say if it's available or not but other than that there's pretty much nothing warning you that it could be backed up a year. That's pretty shabby. The customer support guy acted all cranky when I wanted to cancel and pretended to sound surprised that I wanted to cancel my order because it was backed up a month. Ill see if they refund me or not. Just don't waste your time with these guys

I've been using optics planet for a bit now and I think they offer great deals, however their customer service and payment system is not good. Recently I had a package that the carrier delivered to the wrong address, I quickly called optics planet to see my options, they said that because it was my first claim they would issue a replacement package and that the claim was still being processed, after a few days the person who received my package was able to track me down and return it, but I am disappointed that optics planet did not provide me with an answer for more than 9 days.

This terrible store likes to sell products they don’t actually have and then email you the next day to give shipping estimates for 6 months out. If someone wanted to order what they wanted from another store, they won’t be able to do it with the same funds until the refund makes it back to their form of payment. Which could be a consideration for someone else. Businesses like this should lose their ability to do commerce.