Nextcare

This is absolutely poor experience, every small thing they need approval and the approval take more than usual time. I am writing this review to sitting at a hospital where I have come to visit an ENT specialist, as I have some infection in my ear so the doctor said need to clean the ear as it has some fungal infection for that they required an approval from my insurance company , it’s been more than 1.30 hours it hasn’t been approved.So I called to the next care customer service, somehow they answered the called and check everything than that lady responded that request they required a doctor report to approved this . My question is why has it not been responded the moment it was requested by the hospital, I had to call to their customer service than they replied on it , If I had not called I would have been waited here for the whole day . And Still it hasn’t been approved I don’t know whether it will be approved or not . I will update once my visit is over … Update- So after waiting 30 mins I called back again to the Nxtcare customer care , I was told that as per the doctor report It would take 3 days time to approve it , than I paid the bill 200 aed by cash because I had to do it , because it was an emergency.However, I was just about to leave the Clinic than I got an call from the Nxtcare and I was told i”t will be approved now just tell to the clinic submit the report again”, so I did as they said and finally it was approved and I got back my money immediately. Thanks

I had an amazing experience with customer support from Next Care , and I want to especially thank Miss Mai for her exceptional assistance. She helped me continuously over the course of three days, and her support and kindness were truly appreciated. I’m grateful for her dedication and for the entire team’s outstanding service. Thank you for making this experience so smooth and pleasant!

“I had an exceptional experience with Next Care Insurance, all thanks to Ms. April! She was incredibly helpful, knowledgeable, and patient throughout the entire process. She made everything smooth and easy to understand, and her professionalism truly stood out. It’s rare to find such dedicated customer service these days, and I am truly grateful for her support. Highly recommend Next Care Insurance to anyone looking for reliable service with a personal touch. Thank you, Ms. April, for going above and beyond!”

I recently had a disappointing experience that I feel compelled to share. From the moment I initiated my claim, it became clear that this company struggles with timely approval processes. The approval took an unreasonably long time, leaving me in a state of uncertainty and frustration. The phone representatives I encountered were equally disappointing. They seemed to have a limited understanding of the policies and procedures, often repeating the same few lines, such as, "Don't worry, it will be done in a couple of minutes." Unfortunately, those "couple of minutes" stretched into what felt like an eternity. Every call left me feeling more confused and anxious about my claim status. Overall, I would not recommend this insurance provider if you value efficient communication and prompt claims processing. My experience has been far from satisfactory, and I am exploring other options for my insurance needs.

I’m using Next care medical insurance for a couple of months and just recently I had a situation where my doctor submitted the request for one procedure and it was rejected by the insurance 7-8 times. We checked what was the reason and after talking with person in charge for approving the claims Aliaa Mahmoud the request was approved. She was so helpful and really appreciate that they were so fast with approval. All recommendations for this Insurance company 👍🙌

Waited for 30 minutes, and also scheduled an appointment in advance. Never opened. Called all phone numbers and got no answer. Spoke with the front desk...

Got there with my dad. The place was gorgeous and clean. Front desk was great! Dad Couldn't pee, and appeared to have gotten Bells Palsey or had a stroke....

Scheduled an appointment online for 7:30, showed up at 7:15 and the doors were locked. Tried calling with no answer and no option to leave a voicemail....