MYOB

First I called and spoke to someone in call centre about the fact I was unable to email my invoices. They were no help at all and didn't know what was wrong in the system. I then called again on the 30.9.2024. Still no help at all but I found out they they had blocked my email. I got them to check of that they said it had to go through a process and it should be resolved in 10 days. Contacted on the 8.10, 14.10, 16.10 17.10 , 21.10. Still not fixed. I need help.... They just dont respond.

I have been a business user of myob for almost a decade. Their new "terms of service" forcing me to upgrade or lose the ability to email invoices has made me rethink this relationship. After almost ten years myob will lose my business FOREVER.

I have been with MYOB for 16 years (starting in 2008.) I have always been happy with the MYOB software. But I was disappointed when they decided to send their Help Line overseas. Now when there is an issue, you can only talk to an overseas person. I have had a problem with their accounts, which has been ongoing since May 2024. They increased their rates from $190.40 per month to $282. When I originally joined MYOB, I bought access to the MYOB Accounts Plus, which gave me my account plus availability to have 4 clients under my banner, but were offline so they were at no extra cost. Then myself and one of my clients went in the cloud, and that meant they would just have a much lower amount to pay than me. Now with this new amount it was charging myself and that one client $141 each per month. From $190.40 to $282, it was an increase of $91.60, which is quite a hike in one go. As a pensioner, just still doing a bit of work to make ends meet, I lodged a complaint to MYOB and said I did not have the money to pay that every month. Well this was back in May and I have been dealing with numerous phone calls every month since, plus going on their website to get in contact with them to resolve this issue as well. I have asked for a supervisor to speak to and have numerous times been told it will take 2-3 days for them to call. I am still waiting. I used to love MYOB and I still do like their software, but there is no way to contact them, other than the telephone operators overseas and no one higher to make a decision. And the greed they are now displaying in times of hardship for everyone is disgusting. Who ever is in charge now, and has made these decisions, should take a good look at themselves and realise they are running this company into the ground. I have seen it happen twice already with two big companies who ended up closing their doors. ****I have just been reading a lot of your previous views, and decided to edit this one. Hopefully someone in MYOB will read this and take a look. I have noticed reviews submitted at least 4 years ago, were praising MYOB and were very happy with it all, (just like I used to be) and have given 5 stars. But ever since then, a HUGE amount of the reviews are giving 1 star, and some like me would love to give a ZERO, but that isn't an option. So maybe someone higher up should be worried, as slowly more and more people are now disenchanted with your product but even more disgusted with the treatment of your customer services - or should I say NON TREATEMENT as it almost doesn't exist. If I was the CEO or General Manager I would start looking at what they can do to rectify this and get the people back they have lost over the last few years. Seriously, if you don't start looking into the big mistakes and start looking after your customers, you soon will have no customers left to look after !!!!!

disliking the UI and system features.. why force users to relogin every 30 mins? such a hassle, it was way better 5 years ago.. and increasing prices every year?? outrageous

Horrendous support, really horrendous. The time I've wasted trying to solve a pretty basic issue is mind boggling. First MYOB go to every length imaginable to hide their phone number and funnel you into a useless AI chatbot. The answers it gave me were so unrelated to my query it would have been funny if I wasn't trying to solve an important bookkeeping issue that affects my business and livelihood. Then after searching for about half an hour I found a number. I had to go through multiple full account authentication procedures, only to end up talking to a bloke in the Philippines who clearly had very little experience. First of all he was unable to unable to use use the support software he needed to see what was going on, then when he finally did manage to get access, he spent 40 minutes only to tell me that I needed to go back to the beginning of my bank feed sync application and try again. Time to look at another book keeping solution. The most insulting thing is that they try to palm off their chat bot as a valid support solution. It's a joke!