Moneris

My businesses use Moneris for Merchant Services for nearly 30 years. Moneris has gotten almost $400,000 last year alone for 4 businesses and over 30 years its has to be over $10,000,000 and I am a NOBODY. I have been on hold with Moneris for over 1 hours and not a live person. How can you run a business like this? Especially with a valued client like myself and make me wait on hold for nearly an hour now? It really makes me feel like I'm working for you....

If anyone is looking for a service provider for Point of Sale terminals, I would highly recommend Moneris. They are a one-stop provider with the best customer service I have ever experienced. Usually when I have to call their customer service, it is a high pressure situation with a customer standing by. I can always get right through to a real person and get my issue resolved on the spot - I greatly appreciate that.

Horrible experience with Moneris. I was signed up with them for a 12 years as a small business. But lately my fees just going up and up. It felt like they had their hand in my account and were taking whatever amount they wanted. Finally I was fed up and called in to inquire. They had been charging me for 2 machines for over 2 years! I'm a small business and average 10-15 transactions month! Why would I need two machines? Clearly they can see I only use 1 machine. I thought they would do the right thing and refund me or credit me for the next 2 years. Nope! They offered me 2 months at a discounted rate. After 12 years of loyalty and 2 years of screwing me that was the "apology" I received. I told them to take everything back and cancel my account. They still had the audacity to charge me $50 to cancel. At that point I didn't care. Just wanted to get rid of them. Never again.

As a small business owner I couldn’t be happier with the customer service and value in having Moneris handle my e-commerce side of the business. I trust in the knowledge and experience of their employees. Amber (ext 3034) has been my valued contact and has assisted me with my web creation/development with WIX as well as answered any questions regarding the e-commerce part of the business. I appreciate the time and effort she has put in to my business to help it grow and succeed. I would recommend Moneris and particularly Amber to any business looking for growth and an e-commerce solution.

While the customer service representatives are polite, the policies and fees are ridiculous. I have been a business customer for three years and when I decided to switch terminals to a different system (because it connects directly to my software) I was charged $300 just for the fact I was cancelling. I will never use Moneris for my business again. This company is large enough that they do not need to charge small businesses fees like this. Very disappointed.