Mary's Center

I called in early October to schedule a dental appointment for a cleaning. I was informed that the schedule was fully booked and advised to call back during the week of the 21st, when the November bookings would reopen. When I called today, October 23rd, I was told that the November schedule is completely full and that the slots opened last week. This is quite frustrating, especially since I received incorrect information. I have been waiting since September for this cleaning, and now it seems I won’t be able to get an appointment until December. Unfortunately, I will be seeking a new dental office.

I truly want to like this place because the staff is nice and my visits have been good so far, but the organization as a whole is extremely disorganized. I have been trying to get some meds refilled for the better part of three weeks now, and no one has been able to help. I requested a refill through their portal, and a week went by with no response. My pharmacist requested a refill, and another week passed with nothing. I called multiple times and was told to call back in an hour to speak with the nurse team. Over the course of that week, no one answered the phone. This is insane. No one has the time to go back and forth with a clinic over medication refills. I can't imagine if I were older, less tech-savvy, or didn't speak English well—this place would not accommodate me. If these were lifesaving meds, I would be dead by now. Please get it together.

They leak your data to scammers. Or they employ scammers, or they're scammers, idk. Tried to make an appointment online, got a call back and a voice message with the number almost identical to the one listed on the website except one digit. I didn't notice it at first so got the "Congratulations! You won a walmart gift card." Scammers got my number from them, calling me regarding my appointment with the Mary's center, etc. Tried calling their correct number from the website, waited for some time, then complete silence. Someone picked up and decided to remain silent? I had an unpleasant experience last year too, where I went to do my annual checkup bloodwork, but ended up paying for something covered by my insurance due to their mistake (or intention?) Might have been targeted due to my name too, so be careful.

Very disrespectful customer service representative. I had to cal for the 100th time in over 6 months to get a referral for my dad who's very ill and cant gwt seen at a hospital without the referral for which a doctor has already seen him for. They keep saying they will send it but its been so long and they still have not made it. The representative on the phone was very disrespectful to me and hanged up on me mid-conversation. I wish I knew her name to post it on here but I dont. They usually dont pick up the phone, today was once in a million chance they did and the one time they did they were very disrespectful. Its very sad.

if you see the low ratings and still go. you’re in your own. we always have the worst experience here. had to wait an hour and a half in the examination room with 1 week old baby and still didn’t see a doctor even the front desk was surprised when she sees us and asked us if we were still in there. we can’t even speak to a manger. we had to go without seeing the doctor. definitely looking for another doctor.

I have been a patient here for years. For the last 2, the experience has been nothing but hell. I had an appointment scheduled today for a follow up after...

I cannot say enough how organized and caring Mary's center is. My baby's Doctor is Doctor Jessica Tuffino. She is an excellent doctor. She is so responsible...

Two stars because most of the doctors is actually nice! The only reason I'm still here (looking for new pediatrician) is because I actual like my son doctor...