JOANN Reviews and Ratings | Rannkly
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JOANN

JOANN is a creative and dynamic company buzzing with energy and a passion for inspiring creativity and helping our customer find her happy place.
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Last data sync 01 Jan 2025
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Year Founded : 1943
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Total Employees : 5k-10k
people
Monthly Visitors : 10m-50m
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11215 W 63rd St, Shawnee, KS 66203, USA
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Your overall rating
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2.8/5
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All time review rating is 2.8
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Based on total of 24233 reviews
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Joann customer reviews

I can understand why JoAnn Crafts is on lists to possibly close. Their service has definitely gone downhill in the past year. I had a coupon good on a sale but not doorbuster item. It took a while, but I finally found some paper that was "sale 40% off". I waited in the line finally got to the front and rang up my item. The clerk said the coupon wouldn't work since it was a doorbuster. The sale sign definitely said "Sale" not "Doorbuster" as many around the store said and it gave the dates of the week (also indicative of a regular sale item). When the store manager was asked about this she said whenever they don't have doorbuster signs they just use the regular ones. You won't know if it's a doorbuster until you ring up your purchase. You are correct if you guessed she didn't even apologize for the misleading sign. In all I wasted 50 minutes of my day trying to use my coupon that only loaded after I picked up my order and was good for that day only. It is not good policy to use regular sale signs instead of doorbuster signs to lure people in to just go ahead and buy it without using the coupon. I know they are counting on people being in a hurry and not paying attention but that still isn't right
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Kerri Brisendine
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I'm not sure what's going on with this store, but when I was in there today I was appalled. The store was filthy- trash all over the floor, dirt and spills, dirty tracks down the aisles, the merchandise was messy. It's been dirty the last several times I've been in, but I've never seen it this bad. So disappointing and sad.
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Julie Stewart
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The store was a mess, there were bolts of fabric piled on folding tables all over the place, and fabric in random places all over the store. They had an endcap full of yarn with a label that said it was on sale for $2.79ea. When I got to the register they said it was going to cost be $250 because it was ringing up at $8ea. I said that is not what it was labeled as on the shelf, and an employee went and got the label. Sure enough, in tiny print on the bottom it listed a different kind of yarn (same brand). I asked why they had that label on the end cap when they had it filled with the wrong kind of yarn and the employee literally shrugged. I asked if they were going to fix the label and she didn't really answer me. Needless to say I didn't buy the yarn
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Kabria Davies
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Employees are so helpful and nice and the store is very well stocked. I live much closer to another store but will take the time to travel to the Shawnee JoAnn because I enjoy shopping here so much.
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mary elmusa
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All the goodies your heart desires. They have great deals on art supplies so I will continue to visit them as opposed to their competitors. Large selection of items.
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Ashley Hatch
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