Jackson Hole Mountain Resort

I was up there Aug 8. Warm at the bottom and cold and windy at the top. Great views! The waffles were also yummy. Be careful the air is very thin. Elevation = less oxygen.

Great terrain variety, great snow, Corbets was crazy. Amazing views! What more can you ask at a ski resort? Was here in 2021 and again in 2024. I will be back!

We drove by and decided ti stop to ride the gondola. There was live music, food tent and we really had a good time. Only complaint would be they need more options for breakfast that is not a $30+ buffet

I visited the resort for the first time to conduct an initial assessment for my clients. As an exclusive concierge, I take the time to scrutinize the small details of establishments to ensure satisfaction for those I work with. Upon arrival, my driver was somewhat confused about where to park or what payment was needed. Perhaps we missed a sign—a minor triviality. Shortly after, we headed to the map overview, an appreciated resource. Feeling the need for a meal, we strolled over to the Mangy Moose cafe. I decided to wash my hands before eating. Inside the bathroom, I noticed graffiti with an incantation about stabbing people who you don’t trust, which left a bad taste in my mouth, thinking of what my clients might think if they saw it. Nevertheless, I finished up and had a light meal, which was fair. Next, my group went to get our tram tickets. This is where the employees excelled. I intentionally entered my info slightly incorrectly on the website to test how easy it would be to correct it. Within a minute, my party was well taken care of, and we were on our way. The tram attendants, both up and down, were pleasant, informative, and helpful with any questions. As we ascended to the top and headed to the outlook structure on the right, I overheard a woman talking about how shaky it felt due to the wind and how intimidating that was for her. Although I’m not a professional engineer, I know enough about physics and design to trust that the structure is safe. Still, I think of my clients' experience and what they might feel with their limited knowledge. The view was spectacular, a perfect time to visit the waffle house for a treat. Walking over, I noticed young children dining outside due to the indoor crowding. I thought how much more inviting it would be if there were additional coverings or winterized gazebo installments to provide a more robust shelter from the wind and cold. We ordered waffles, and I checked out the bathroom. Though no graffiti this time, the plastic-like toilet paper and minimalistic comforts were disappointing. I understand the challenges of maintaining amenities up the mountain, but if I recommend Jackson Hole, I would advise my clients to use the restroom in their private quarters before ascending. Anyhow, the waffles were good but not great. Returning to the base, we had a hot spring appointment nearby, but since I had eaten lightly, we decided to stop by the Alpenhof Lodge Bistro on our way out. This is where I had an awful experience that soured my impression of the resort. The bistro had only a few patrons, with two or three in line before me. I expected a 20 to 25-minute wait. First, the employee got my order wrong, of which I corrected on the spot, understandable given the similar named items. I sat with my party. 20 minutes passed, and I noticed the woman before me in line just received her drink. I also noticed two prior customers returning to the counter with complaints about their food, which raised concerns. Despite my patience, ten more minutes passed with no update on my order. With our hot spring appointment approaching, I decided to inquire about my order. Standing in line, I hoped my sandwich would be ready by the time I reached the front. Ten minutes later, I was wrong. At the counter, I asked if my sandwich was on its way out and if not, a refund. The employee kindly informed me there must have been a ticket error and went to check, returning several minutes later to say it was now on the grill. This was a blatant lie, my sandwich involved no ingredients that would require a grill. Therefore, politely, I asked for a refund. As I went over to the counter, another employee began to distract her with a different problem, and as they continued, their attention returned to yet another customer, ignoring me, and leaving me off to the sidelines. Now I could have made a scene for my measly purchase and now having waited nearly 45 minutes, but that's beneath me and looks bad on the company, so I left due to the sheer disrespect. Do you even have a customer experience consultant?

World class destination ski mountain. Fun things to do and see year-round. Nothing here is cheap by any stretch of the imagination, but it is definitely a place you need to visit if you're an outdoor enthusiast or skier.

This is not a cheap day excursion but the memories you make will be worth the price paid. We purchased our lift tickets and rentals online. The more days...

EV Rating This resort was one of the first 8 years ago to install chargers (2) but nothing since. Now they don't monitor vehicles that block the...

We visited over the July 4th weekend. We took the tram ride to the top. It was a breathtaking ride--the smoothest of any we've been on. We wanted to walk...

It was a fantastic place to stay I have to admit. Unfortunately I didn’t know that some of the owners right wing supporters. Everyone can support whomever they want to but to advertise they have family values and respect the environment? Rings hollow. Won’t be back. Besides that…lovely place.

Lots of construction only open until 5:00 pm when we were there 06/05/2024-06/07/2024. The lookout was very beautiful but the construction made it very bad yet they were still charging $30 each way to go up to lookout.

Fantastic range of terrain, from incredibly (borderline insanely) challenging, to great cruisers. Excellent conditions. Iconic tram. Best to stay in Teton Village if you can.

I used to love JH, but not anymore! In March 2 it had snowed 30 inches and that was amazing! But it took over 2 hours to even get to the resort. After arriving people were everywhere because all the lifts were closed down. The mountain never opened. I understand because of avalanche danger. It took forever to get back to town because the shuttles wouldn’t come back till 3. So the next day we went, again the mountain opened late. But parking was a nightmare, as we drove today because of the poor shuttle service. Anyway the parking filled up before 9am and we had to drive back to the Stillson lot (7 miles) and then take a shuttle back to the mountain. At the Stillson lot nothing is marked and you have no idea where to get the shuttle. Then when you find it, people cram onto the bus and skis are thrown in underneath. After skiing we waited 1.5 hours to get a shuttle back to the lot. Again, completely unorganized and traffic was a nightmare. We got back to the hotel at 6:30pm and had quit skiing at 3:30. Not worth it! Passes are $230 a day for adults. But the standing around waiting g for buses and trying to find parking, don’t make for a fun day. They need several more shuttle buses and better management. It was a disappointing trip.

good skiing but i came here mainly to review the shuttle service in and out of the airport. Jackson hole shuttle is run by a fraudster who lied about available pick up times, then didn’t even pick me up. an uber is cheaper and more reliable. or use the START bus, do NOT use jackson hole shuttle to and from the airport