GeneSight

Absolute scam! They sent me a bill for $330 after my doctor said it was covered. The bill shows a charge of $500 with $5,170 in adjustments, but I never saw this claim on my insurance account! After reading other reviews, this seems super fishy!! Don't send them any money!

glad I wasn't the only one, I got pretty fed up on the phone talking to these people, they LOST MY RESULTS TOO, offering me a new test, like yea lemme pay another 300 dollars for y'all to lose my test again.....hmmmm Makes 0 sense. They wouldn't even offer a free test like I don't feel like going through the process or dealing with them again But I just needed my results for my doctor, but nahhhh ur not getting anymore of my money.

I got charged $330 despite being told by a worker that my test would be free after giving my insurance info. And now I've gotten charged another $6,000! Absolutely useless test. Doesn't tell you anything. Waste of time and money!

The phone number just jerks you around and then you are put on hold for excessive amounts of time. This is unacceptable. They DO NOT respond to any emails of the various contact emails they provide on their site (it has been a month since I sent email). I got a call from billing on a Sunday when their business hours are M-F? As a health care professional myself this business just isn't worth the anxiety it causes patients and the COMPLETE LACK OF CUSTOMER SERVICE. The other reviewers with low ratings show the type of support you receive from this company. If anyone asks me about this test I will be completely honest with them about my experience.

I had the same bad experience as many others. I was told by my doctor the test should be covered or only have my copay. I said if it was more than that, that I did not want the test. She assured me they would contact me if so. Yesterday I found a $330 bill in the mail (due today). I tried to call customer service and they were dismissive saying they didn't have to let me know if it was over $330 so I hung up. Seems like they know they are going to charge everyone that amount so why not say that upfront? I know I wouldn't have gone through with the test and I'm sure others wouldn't have either. Very shady and dishonest. Please be cautious when using this company.