Ferguson Bath, Kitchen & Lighting Gallery

We have purchased a washer, dryer faucet and hardware for our cabinets . Love all the glitz and glamour of the lights when you come in. we probably would have ordered more products. Discouraged by the service. Totally understand the world we live in now where we’re all short of help being a business owner myself I understand.. We have left several messages to make an appointment and I’ve dropped in several times to see if we could just see someone last minute to no avail. It didn’t work out. Finally, last minute early this morning I reached out pretty much pleaded and said how disappointed my husband and I were. Finally a gentleman named Timothy Pesa was open to squeeze me in . I must say he was awesome patient and kind and rectified my issues that I had with their company. If I could just write Timothy, I would give him five stars. Exquisite products . Just be patient with the customer service.

Renovations can be overwhelming, so working with Matt Pickett in the Newton showroom was a huge help! Matt made it easy to navigate the selections we had to make, including the items we didn't realize we'd need. Plus, he was friendly, responsive and knowledgable. Honestly, if we hadn't worked with Matt this renovation would have been a less pleasant experience - so thank you!

Big big fan of Betsy (and Chris). I arrived unannounced and Betsy was very patient in helping me choose my bathtub…. Which gave me the momentum to get the faucets, vanity etc. I was struggling to understand if the size of the bathtub would be big enough for my 6’3’’ husband so Chris got in (he’s 6’5’’) so that sealed the deal! A++++ experience. Especially when Betsy went above and beyond looking at specifications for actual basin versus the length etc. again to be sure my husband would be comfortable in it- We ended up going with the 66’’ Sanford cast iron claw foot tub for our place in Maine w/ white feet and a polished nickel faucet… It’s gorgeous and elegant. I think Covid has made customer service in other places sub par and am so glad I stumbled into Betsy’s showroom on this cold Boston day. Thanks again guys!

This has been our experience here so you be the judge. We ordered appliances. After a wait, we were told that all appliances are in. To schedule a delivery date, we had to pay in full, but on delivery day, we were surprised to find out that the range was not being delivered as previously confirmed as it was not in stock. We had the washer delivered, but it was defective and was repaired the following week. We went to the showroom to look at faucets, but were turned away due to their rules even though we were the only ones there. I had to take time off from work, only to be turned away. Other like businesses have reasonable social distancing rules, but this is ridiculous. There is a lot more. The overall experience, from a simple visit to the showroom to buying appliances, has been frustrating and upsetting. I really wished we went to Yale or Jarvis or Warrendale Appliance-their customer service really is great and their prices are about the same. Also these 3 places will service the appliances if there is a problem in the future. We didn’t know that Ferguson does not. It is a real luxury these days for businesses to provide such poor customer service. And by looking at previous reviews, our experience is not singular. There is no understanding how this is tolerated and promoted.

Location was great. Free parking. Food was DELICIOUS! !!! The waiter that my wife and I had was preoccupied with something else. He did not bring water until we asked for it and didn't bring coasters, so our table was wet.

Not a brick and mortar location. In spite of having a big warehouse on their cover page, when I asked if I could come in and select two bath tubs and two...

My husband relied on the recommendations from the salesperson for a shower system replacement. We wanted a brushed nickel system with top-end pressure. We...

I bought $3,800 in faucets, shower head and the full setting for my bathroom on 3/7/2021. On 3/9/2021 I decided to change colors so I canceled that...