Farfetch

I ordered a pair of heels in SALE, I tried on the shoes at home and noticed right away that it was way too tight. I didn't even take any steps in my home and now I returned the shoe and they will not give me back my money, as it is "worn". It has probably been ordered and returned multiple times, and now I'm hold accountable that the shoe is not in perfect condition anymore! Will NEVER order at Farfetch again. Such a SCAM!

SCAM! I really wish I had checked the reviews before placing my order. They refused to refund me for a jacket, claiming it was “dirty with dust”—absolutely ridiculous. So their store partner can just say whatever they want? The customer service is terrible. They initially said they were looking into my case but then stopped responding to my emails. After two follow-ups, they finally replied, only to ask which item I was referring to—clearly trying to wear me down until I gave up. I really hope these scammers get shut down. Avoid this company at all costs!

DONT BUY ANYTHING FROM THEM, they don’t even follow their own policy’s. My gf bought a pair of shoes to try. They where to big. She tried them in the living room. We sent them back and they said they have been used and worn outside and the sole is damaged. Without any evidence they denied the return. They are scamming people.

Completely not helpful. See below email. They are asking me to follow up on an internal process, the delivery of the return parcel from Farfetch to boutique partner which a customer has no transparency to. Our returns are only supposed to reach the Farfetch office. These people have no idea what they are doing. Refund still not received and customer service is not doing anything to help. Pls don’t purchase from Farfetch.

Look, I love Farfetch. Being from South Africa, the demand for designer brands is growing rapidly. Consumers in this niche struggle to get access to these brands so having and online shopping experience like Farfetch is great. I'm amazed at how many brands there are and just how many ones I'm still finding and liking. I'm still on the bronze pack and how to be receiving rewards soon. I'm definitely not going to be buying theee most expensive items available but a purchase is still a purchase and it would be nice if there was more promos or something available. Import duty tax can really be a pain, but nonetheless Farfetch is dope