Famepilot

Famepilot is a review management company which offers multi features software for generating and managing reviews, reporting and analysis along with Campaign Management. It has a good reputation and serves hundreds of client in India, US, Dubai market. I have interacted with the founder Rohit Gupta, he is such a visionary entrepreneur and has optimistic approach towards providing quality feedback management software products and Google Business Profile Optimization services to various industries.

Famepilot is an online reputation management platform that helps businesses manage their online presence, including customer reviews, ratings, and social media interactions. With Famepilot, businesses can monitor, respond to, and analyze their Google Maps reviews, among other features. Here’s how Famepilot’s tools can help write and manage Google Maps reviews: 1. Automated Review Requests Famepilot allows businesses to automate the process of sending review requests via SMS, email, or WhatsApp. This helps encourage more customers to leave positive feedback on Google Maps, improving the overall rating. 2. Centralized Review Management It consolidates reviews from multiple platforms, including Google Maps, into a single dashboard. From this dashboard, businesses can easily respond to all reviews—positive and negative—in one place, making it easier to manage reputation. 3. Response Templates Famepilot offers response templates for reviews, which saves time when writing responses to Google Maps reviews. Businesses can customize these templates to maintain a consistent and professional tone while engaging with customers. 4. Analytics & Insights The platform provides detailed analytics on reviews, including sentiment analysis, average ratings over time, and customer feedback trends. This helps businesses understand how their reputation is evolving and where improvements may be needed. 5. Real-Time Alerts Famepilot sends real-time notifications when new Google Maps reviews are posted, allowing businesses to respond quickly. Quick responses can help mitigate the impact of negative reviews and demonstrate excellent customer service. 6. Customer Review Widgets Famepilot provides widgets that businesses can add to their website, showcasing positive Google Maps reviews. This feature helps build trust and encourages potential customers to visit the business. 7. Customizable Surveys The platform also enables businesses to create and send surveys to customers after a service is rendered. This feedback can later be converted into Google Maps reviews, providing another way to encourage satisfied customers to leave reviews. By leveraging Famepilot's tools, businesses can ensure that their Google Maps profile stays updated with consistent, positive reviews and that they are actively engaging with customers to maintain a solid online reputation.

Famepilot is a GREAT place to work...They are shaping the future of Online Reputation and Customer Experience. They are bringing new features for various Industries worldwide by promoting their original, exclusive SAAS. The technical team at Famepilot is very focused on developing and delivering a highly competitive product at speed and scale, to create business joy.

*Chai Break* have been using Famepilot for a couple of years now and have found it an excellent tool for customer listening. By bringing in all the reviews on one platform, it makes it easy for us to draw on heat words to use for SEO and also, to find areas of improvement. The ticketing solution has enabled us to drive home accountability to the last level in the organization. We get close to 2000+ reviews monthly on the platform and it is a key part in our Guest Satisfaction Journey.

We believe the most important factor for a restaurants success is customer experience and to monitor It and make it measurable we track the NPS. Famepilot helped us immensely to track our NPS score across our stores and capture data from our social media listings and our internal feedback and bring it on one platform. We found it so helpful that today NPS scores are benchmarked across all outlets and is an important KPI of key employees. Through services provided by Famepilot, we are focusing on providing value and efficient service that encourages high NPS score and better customer life cycle management. The famepilot team is efficient and helps us achieve our goal and in turn leading to the best reputation of our brand.