Evidation

Update (Aug 16): I did eventually hear back from the study team and they quickly escalated the case and made good on the compensation. Kudos to the team for delivering and recognizing what good customer service is. My faith is restored with Evidation Health July: While there might be parts at Evidation Health that are good, my recent experience should be a caution for anyone involving themselves with Evidation. It's a long story, but will keep it short. I recent signed up and completed a study (Cardiac Risk Factors Study) that spanned a month. I completed all steps and requirements of the study. As instructed, I sent the study equipment back (via Fedex) to Evidation and as fortune would have it, its been stuck at a Fedex processing facility for over a month. I suspect it got lost or damaged. To date, Evidation has not sent agreed upon compensation. From my point of view I fulfilled the requirements (sent the materials back). I contacted the study team in an attempt to help as best I could and to determine what where next steps or at the very least status. I sent numerous emails to the team (no response). Attempted to call the team, no answer. Sent many message to Evidation via Facebook, no updates. Evidation has gone silent. It appears they did not consider that the survey participant would return the materials, but that something might happen during transit. (a common occurrence these days) The compensation for the study was not insignificant, otherwise I probably would just let it drop. All prior interaction with Evidation had been positive. Needless to say, be VERY VERY cautious when dealing with Evidation Health. You might be in for a surprise.

I went through the trouble of signing up for a study through this company and connecting my health record to see if I was eligible. The system said I was eligible, and I get a email confirmation saying that I am. Then, all of a sudden I get an email the next day telling me I'm not. I'm concerned that they might be using my health data for some other purposes, and it seems kind of shady. I would exercise caution if you decide to do a study with this company.

Christine is delightful.

Feel good.