Emma Matratze

I had a very good experience! I ordered online and was a bit worried (after reading the reviews) that my order might get delayed or there would be other issues. However, everything went smooth, customer service was very supportive when I had questions and I love the product (mattress + metal bed).

[re online purchase, not the shop] Great mattress, despite the other reviews, my delivery estimate was pessimistic and the mattress arrived before it, which was super fortunate. Delivery times are long but so they are for other brands, too. But I am super happy with the quality of the mattress itself and sleep experience and performance after 1 year

Parcel tracking does not work, no follow up email to inform if the packet has been sent. No chance to find out where it is. Their electronic system is just very bad and thus receiving the delivery becomes a nightmare.. Would not get anything delivered from them again.

Terrible experience. I ordered my mattress online and paid for it, but then the mattress was held without proper justification. I would not recommend this company to anyone. Not professional at all.

What a horrible experience! I ordered my mattress 1 month ago and still did not get it. When I call customer service they are happy to give false promises about delivery date just to get you off the phone, but when the day comes, the delivery doesn't. Seems like Emma will charge your credit card immediately and sell you a product they don't actually have. This review will probably get a copy-paste reply where Emma ask me to write them a personal email so they can solve my issue - tried that before, and you get the same bad service only per email. Avoid Emma at all cost!