eDreams ODIGEO

I wonder how companies like Edreams continue to exist despite the only (poor) service they manage to do is to abuse the good faith of customers: I'm not the only one (unfortunately) to have been scammed by this company, if the review ranking is 1.7 it means that there are many of us in the same situation. I lost over €300 thanks to their false advertising on their website where they write that for prime customers you can book flights where it is possible to make flight changes or cancellations without any cost, except then, if it is necessary to make a flight change, it turns out to be impossible "due to the airline's fault". In practice, what happens is that they offer you a service at a higher price (being a prime customer has a cost) and then in reality this service is non-existent. the customer service is totally helpless and is in no way able to solve the problems and most of them have great difficulty interacting in my language. NEVER AGAIN! I immediately cancelled my prime membership and will never buy anything from these scammers again!

BEWARE!! You will loose your money if you don't pay extremely attention at the smallest details! I booked a flight on this website with the option to change the flight, in fact I choose the option: "change the flight without costs" (as it is shown on the picture attached) but now, speaking to an operator, it is explained to me that the airline does not allow the flight change. I find that this sales system is extremely incorrect, it does not take into account the needs of customers and the incorrect description of the product puts the customer in an inconvenient situation. I will never buy anything on this site again and I advise all other potential customers to pay extreme attention even to the smallest details in the description to avoid paying large price increases or even losing money for a paid and non-existent service as happened to me.. Also, if any other unlucky customer has experienced same or similar inconvenient, can get in touch with me, maybe we can organize some legal action in order to get restored our customer rights.

eDreams is engaging in illegal practices! They automatically enrolled me into their paid Prime membership without my explicit consent, which is a deceptive and unlawful business tactic. This type of automatic enrollment violates consumer protection laws in both Europe and Australia, where clear, informed consent is required for any paid services. As if that wasn’t enough, when I needed to cancel my flight—despite having purchased their cancellation insurance—they refused to issue a refund. Their customer service was unresponsive and completely unhelpful, leaving me frustrated and out of pocket. Consumers need to be aware of eDreams’ misleading and unlawful behavior. Beware of hidden fees and unreliable insurance—this company cannot be trusted. Stay away!

Absolutely disgusting experience after having my credit card used fraudulently, eDreams refused to cancel the booking and refund the charge when it was very clearly fraud. Do not use this company as they are deceitful and put your financial safety at risk.

EDREAMS IS A SCAMMER!! Dont ever book anything through edreams. They will sign you up for their Prime membership without you asking nor agreeing. Then, they will charge you after the free trial with the card details they stored without telling you explicitly about it. Of course, they are refusing to refund the money back to you!! Stay away from this freaking edreams!!!