CHOC Children's

From start to finish I was blown away by the service at CHOC. We were transferred in from St. Francis hospital. The nurses and doctors were so attentive and kept us up to speed on everything. We had so much confidence that our son would be taken cared of. We were so confident that we rested couple days at home because the nurses took care of our son like it was their own child. Dr Sinha gave me a drawing of what is going on and what surgical procedure they were going to operate. I had such confidence in the doctors to do the job. My son was carefully monitored and taken cared of. We were at CHOC for a time period of about 3 weeks. Was impressed by the security as well. They were very observant and they made sure no unnecessary visitors would go through. Thank you so much to everyone at CHOC! Keep up the great work!

The experience at the CHOC Emergency Dept is terrible. Parking is chaotic—the garage is sketchy and good luck getting valet. Waiting outside for hours after check-in isn’t the worst part; it’s the total lack of compassion and communication. This is especially true for the late-night visits. None of the doctors or nurses seems to care at all that the rest of us work normal hours, so if you see me in the ED at 3am with my sick child, I’ve been up for nearly 24 hours at that point. I’m exhausted and stressed, and just want competent care from professionals that communicate expectations clearly. And that’s not what CHOC delivers.

Like I'll always say .. if you have children.. this hospital is the best.. amazing hospital staff..great employees.. very protective of who they allow in .. security everywhere.. this place is so comforting for me as an adult. Just know they are 100%wonderful with children ..they make them feel at home.. great care..

This is for their urgent care department. Asians BE AWARE! RACIST! RACIST! RACIST! They have a digital screen showing the end four number of the patient’s cell and have it in order. When we came in, we were the second. The front desk Alicia told me there’s only two in front of us. The one they are currently serving and the one that’s on the screen before us. We were at number 1 for 30 minutes. But they keep having other patients cut in front of us. All three patients cut in front of us came in much later than we did. All they did was chatting with the front desk, Alicia and Martha, and laughing, then we saw the numbers all of sudden popped up in front of us. When we asked, the supervisor said, ‘ oh this is technical issue.’ In total there were five cut of line. When we trying to figure out what’s going on with the supervisor Egar, the security came warning us keep it down. This is ridiculous! When they were chatting with those cut in lines using Spanish, their voice was way louder, but we got warned by the security? We ask for refund of our copay, Martha, that girl just kept shutting us up and had us wait for another 15 minutes but still no refund in a very rude attitude and rolled her eyes on us.

On behalf of my daughter and our family, I want to express our heartfelt gratitude to everyone at CHOC. From the moment the ambulance arrived, the staff was incredibly kind and professional, which made such a difference during a challenging time. My daughter especially loved watching a movie on the iPad during the transfer – it really helped put her at ease. The doctors and nurses were super friendly and professional, patiently addressing all our questions and concerns. We happened to arrive on Halloween, and the thoughtful little gift really brightened her day. Thank you for every gesture, from her favorite sandwich and juice to the warm care you showed us all. We’re so grateful for the amazing care and compassion CHOC provides.

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