CareCloud

We have used CareCloud for 4+ years. It is a very user friendly and intuitive system. It has all the features desired for our outpatient clinic. Great customer service with RCM support.

We have been using Carecloud since 2019. Truthfully, was a rocky start, but Carecloud and our practice together have worked through all issues and we have been very happy with this EMR program. No EMR system is perfect, but the support we receive from Carecloud is exceptional. I even have cell phone access to our account manager with Carecloud and Melba is great. When we have issues, I reach out and she does her best to get things worked out for us. We outsource our billing with Carecloud and again as we work out any issues together, they are always willing to see what can be better efficient on both our ends. Communication is great with Carecloud as well. If I had to change one thing- it would be BREEZE (patient portal), otherwise we highly recommend Carecloud!

Too many errors and a program that offers little custom formatting. When I moved to another EMR, they were supposed to provide all my information so the new EMR service could incorporate the data. What CareCloud provided was unusuable, full of errors and could not be applied. I am STILL fighting this fight as this is my practice data/charts/prescriptions! They claim to be fixing it but they don't answer communications (calls/emails) and they won't even provide a "read only" access to my old account so I can see my charts. This is a horrible company that does not care about its users. Don't walk away - RUN!

We have been using Care Cloud for about 8 years. We are very happy with the Practice Management system. It provides all the tools we need to run our practice. We are so pleased with Care Cloud that when we decide to purchase an EMR system, we will look no farther than Care Cloud.

We Have been using Carecloud for over 6 years. Our transition was from a custom EMR therefore the initial transition was challenging. There have been substantial improvements over the years and the customer service and continuity of our direct support has been excellent. Our dedicated team is very knowledgeable and goal oriented in constantly looking for areas of enhancements in both the EMR itself and in the RCM. Overall, we are satisfied with the product and service. As with anything there are always areas you could improve upon but we recognize the system has to be what works for the majority, not ones individual processes.

1 star is far too many. Incompetent and lazy employees. Literally expecting them to read what's in front of them is too hard. Complete joke of a company....

Wish I could give them a ZERO! Went online to pay a $44 medical bill for Fullerton Radiology Medical Group through their online billing services at www....