Canadian Tire

A bit confusing trying to find the order pick up area it’s jammed in behind the vacuums looks like a Speak Easy as signage is not well marked. Obviously this is a small part of the experience. Automotive and Christmas supplies are always great here.

Yesterday, I went to this store to exchange a product and had a terrible experience. A few months ago, I bought a pan from this store. A friend recommended it, saying that although it was expensive, if you ever felt it wasn’t working well, you could exchange it anytime because the pan comes with a lifetime warranty for replacement—many others had done so. So, when my wife felt that its non-stick performance was no longer as good, we decided to go for an exchange yesterday. The lady we dealt with was very serious and told us that our actions were inappropriate. The main reason, as I understood (excuse my poor listening skills), was that the pan was still functional. Although she eventually agreed to the exchange, we spent ten minutes discussing whether we should do it instead of simply completing the exchange without criticism, like in other stores. Her attitude made it seem like the exchange was a favor to us rather than a right we had, making me feel as if we had done something wrong. She said, “This time, I’ll exchange it for you.” So, what about next time? I had originally planned to buy another product, which was already in my cart, but I lost interest at that point. I couldn’t help but wonder how much more PUA (manipulative pressure) I would have to endure if I encountered another quality issue. When I expressed that I would not shop there again, the lady casually said, “OK.” Clearly, they don’t care at all. I still don’t know what their actual exchange policy is for this pan. I feel misled. Oh, and every visit costs me an additional three dollars for parking—not worth it.

Recently my father brought a set of winter tires and steel rims for his Toyota Rav4 at this store. Upon installation he was told the steel wheels need new set of lug nuts. And was quoted $6 a piece. $120 for the set. My dad being a senior wasn't aware at the price and paid for it. I did a quick search after and was quoted by my Toyota dealer $60 for the whole set of lug nuts. I couldn't even find a set on CT website that cost $120. The closest ones they sell is $65. On the invoice they just put "lug nuts for steel wheels" without any brand. If anyone decide to shop there be aware. They usually do this at the last moment when you are ready to pay so you don't have time to research.

Locked every fishing stuff behind display cabinets and made it super hard for customers to take a look of what they want, and I understand why they do this. However, it’s a hassle to keep asking for staff to open the display for me to view something just to put it back, then I need to ask them to open another display if I want to try another thing. I dont see how this would help in sales as customers wont bother asking for staff to get items behind the locked display as it’s such a hassle.

Chase in the auto department went above and beyond to help me with a tire issue. He was able to take a look at what was wrong and totally fixed the issue even though he didn't have to. I am very thankful to him for going the extra mile and helping me. Canadian Tire is lucky to have him.

Improved service! Was looking for an item for my Dad for Father's Day. I didn't see it on the shelf. I looked around and the closest guy was from the paint...

Ordered tires and booked appointment three weeks out. Showed up on time, was told it would take an hour. Returned one hour later to find car still sitting...

They don't allow bags in the store so I can't buy stuff and put it in my own bags like in grocery stores