Canadian Tire

A bit confusing trying to find the order pick up area it’s jammed in behind the vacuums looks like a Speak Easy as signage is not well marked. Obviously this is a small part of the experience. Automotive and Christmas supplies are always great here.

Yesterday, I went to this store to exchange a product and had a terrible experience. A few months ago, I bought a pan from this store. A friend recommended it, saying that although it was expensive, if you ever felt it wasn’t working well, you could exchange it anytime because the pan comes with a lifetime warranty for replacement—many others had done so. So, when my wife felt that its non-stick performance was no longer as good, we decided to go for an exchange yesterday. The lady we dealt with was very serious and told us that our actions were inappropriate. The main reason, as I understood (excuse my poor listening skills), was that the pan was still functional. Although she eventually agreed to the exchange, we spent ten minutes discussing whether we should do it instead of simply completing the exchange without criticism, like in other stores. Her attitude made it seem like the exchange was a favor to us rather than a right we had, making me feel as if we had done something wrong. She said, “This time, I’ll exchange it for you.” So, what about next time? I had originally planned to buy another product, which was already in my cart, but I lost interest at that point. I couldn’t help but wonder how much more PUA (manipulative pressure) I would have to endure if I encountered another quality issue. When I expressed that I would not shop there again, the lady casually said, “OK.” Clearly, they don’t care at all. I still don’t know what their actual exchange policy is for this pan. I feel misled. Oh, and every visit costs me an additional three dollars for parking—not worth it.

I had an absolutely wonderful experience with one of the storage facility employees today! He went above and beyond to assist me by helping carry several heavy boxes to my car. His friendly demeanour, willingness to help, and professionalism truly stood out. It’s rare to come across such exceptional customer service, and I’m incredibly grateful for his help!"

Absolutely no luck calling the location. There is no hold! I've been trying for the last hour from every darn department. Every. Single. One. They let the phone ring and ring and to no avail. I work in,and more than understand, sales but this is unacceptable. I as well understand it's before Christmas, but this is NOT OKAY. Why have a phone number online if no one picks up? I reasonably cannot drive 53 minutes to this location just to ask a question about products. Let alone the trip back. That is what phone calls are for! Unreliable service. If I ever get through this will be mentioned. Lack of care and responsibility. Please do better with phone training otherwise remove the number. What's the point?

It seems like they’ve made their return and exchange policy ridiculously strict over the past few years. Now, they don’t allow returns at other locations, and once you exchange an item for any reason, they flat-out refuse to refund it. This policy is unacceptable. I bought a sanding tool that didn’t spin as expected. I contacted the manufacturer with a video, and they admitted it’s not supposed to spin that way. I exchanged it for a replacement, only to find the same issue. I opened the box but never used it—just checked the spin. It’s nearly unboxed. When I returned to the store to request a refund, they told me they wouldn’t refund it to the original payment method and could only issue a useless gift card with a one-year expiry. This experience has been infuriating. I’ll never shop at Canadian Tire again unless it’s my absolute last option. Their policies are outrageous, and I don’t trust them to stand behind the products they sell.