Boyd Gaming

I usually don't like saying bad things about companies but gambling wise. You don't want to go to any of there property if you want to win or atleast brake even. They also suck in taking care of their loyal players.

The male server in your lunch time Fremont St Hotel Buffet should leave his personal life at home instead of standing behind a seated guest who is eating the lunch buffet. We do not want to hear his personal life for 10 to 15 minutes while he is talking to another female server. Maybe that is why our table was stacked with dirty plates like his other tables

Today I was harassed by a security guard named Mike at the Aliante. I was parked in my car on the fourth floor of the garage, waiting on some friends to go eat at the buffet when I noticed a white security truck parked angled in my direction. I didn’t think much of it, but felt as if I was being watched so I moved my car closer to the elevator. Not even five mins after parking my car the security truck pulls up behind my car so I get out and ask if there is a problem Mike proceeds to ask if my friends and I were going into the casino and let him know that we were still waiting on a couple of people, he then begins to approach me while I’m standing by my open door saying that he needs to search my car because he thinks I might have weapons, now I’m a 23 year old girl and this man was armed so I start panicking and I let him know he was not a cop just a security guard, he did not have a search warrant, and I did nothing wrong. I asked to speak to his manager. Once his manager Charles Rand gets to the scene he immediately dismisses me and tells me to leave. Repeatedly. Again, I am taken aback and I ask for the next manager. Eventually someone comes out and listens to my side of the story and ends it with an “I’ll take care of this” without giving me their name. The only one that would give me info was Charles Rand and he won’t even return my phone calls. Hey Elma Pagaduan is this REALLY how a AAA FOUR DIAMOND RESORT trains their employees to act and handle conflict ?? Please do better.

Played Blackjack, tables and dealers were fine. Problem was parking. Free parking is some 3 to 4 blocks away, unless you are fine with Valet service. When I left, I had my ticket validated, but the computer system did not honor it and I was forced to pay $16 to stay at their hotel. Not sure I will ever stay there again. Waiting to see if Corporate will reimburse me.

My husband and I were at the cannery this evening for the weekly drawing, the problem started when we tried to swipe at the kiosk for the drawing. All but one of the kiosk were down we had to wait for quite a while. Then after we played all evening and spent about $400 it started again. Kiosk are down. The clerks did not know why. I talked with the floor manager and he told me he could not do anything it was ITs problem. I asked him what was his job if it wasn"t to solve floor problems. He said everything else. I asked him about being a Saturday night and so many ticket redemption machines being down. He said that was cashier. I asked him what he did and he said all the other machines. My husband is a 100% disabled vietnam vet and has problems when things that should be fixed don't get fixed. You can check your records and see we have been coming to the cannery for years, this is the first time this kind of things have happened. Why can.t you hire people that fix problems instead of passing everything to someone.