BistroMD

I don’t recommend using this company. I initially enrolled with Bistro MD and tried their food for a couple of weeks and it upset my stomach. I spoke to a couple of their dietitians Morgan and Jessica. I then made the decision to switch to their sister company Balance. Unfortunately, although I tried a number of these meals they were very spicy and also upset my stomach. Today, I found a delivery on my doorstep which I didn’t authorize or even receive notification of via email. With my last delivery, I received email notifications almost daily regarding the status of my order. I phoned customer service and spoke with Sylvia who claimed that they had emailed me regarding this order which was false . I had no option to choose food, hold the delivery, etc. I spoke with Chris, a supervisor, who refused to send me a return shipping label, refund my credit card, etc. In speaking with Chris, it is my impression that this company takes advantage of their customers and tries to push through orders which aren’t authorized under their “terms of service “. Also, it was my impression that this wasn’t the first call Chris has received regarding this type of matter.

DO NOT SIGN UP! HORRIBLE CUSTOMER SERVICE & HORRIBLE FOOD! I can not say ENOUGH negative things about this company. From shady business practices to bland disgusting food. I ordered my 1st week, it arrived late, food was not even subpar - ended up giving it to the neighbors just to get rid of it - when I went to go cancel my 2nd week order (prior to the deadline for ordering), a popup came up that I had already skipped this weeks meal - great, fast fwd, i get an email on Sunday stating its being mailed to me! I NEVER placed the order NOR CHOSE what I wanted! I have emailed this POS company several times for a refund and they refuse - STAY FAR FAR AWAY!!

One would think with "MD" in the name that would mean clean healthy ingredients.... to the contrary, these meals are chock full of inflammatory disease causing ingredients. Seed oils, gums, natural flavors and a bunch of other things you can't pronounce and shouldn't consume. Back to the search for real and convenient meals.

Long call times, never spoke to customer service. I emailed the customer service about not liking some of the meals. I asked to return the meals for a refund and was told no. No biggie. So then I asked for a credit to use towards future meals that I did like. I was told no again. Your company is more concerned about the money and not customer satisfaction. The meals are bland and the chicken is rubbery. Highly disappointed!

I have had the same issue as another reviewer. Most of the packages had freezer burn. I have emailed customer support and even messaged on instagram. If they were such a reputable company they would stand behind their meals. They have yet to refund my money. Use another weight loss food plan. This one is no good, quality and customer service.