AXS Reviews and Ratings | Rannkly
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AXS

Established in 2008, Examiner.
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Last data sync 29 Dec 2024
business
Year Founded : 2008
business
Total Employees : 1k-5k
people
Monthly Visitors : 100m-500m
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425 W 11th St #100, Los Angeles, CA 90015, USA
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Your overall rating
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4.1/5
language4 Platforms
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All time review rating is 4.1
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Based on total of 39190 reviews
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Axs customer reviews

On 11/15/23 I purchased a ticket. Then, on 4/17/24 I upgraded those tickets. The day before the event it was cancelled. I received a full refund for the upgrade but only received half of the original purchase. I have have contacted the company many times and every time I call they tell me something different. The first time I called they told me my bank was withholding the funds. After consulting my banks and determining that was impossible, I called again. They claimed they had sent the full amount. I have never been allowed to talk to a supervisor and have been hung up on for asking. When my bank filed a dispute, AXS reached out to me for more information. After I sent it they sent an email saying they accepted my chargeback and to expect the refund in 5-7 business days. I never received the refund and when I called to investigate they claimed they don't owe it and don't know why I received that email.
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Kat Wallenius
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How come there is no Zero?? Wow just saw a couple reviews and their typical rating is one star. I don't waste time with negative reviews, just use it to show my appreciation. But in this case....AXS really got it wrong. I bought three tickets for an event in Bakersfield, CA back in August. Was scheduled for full hip replacement surgery for December. They had a cancellation and I had it done October first. While we were counting down to surgery, I contacted AXS with my situation and was told NO REFUNDS!! I said how about a credit and I'll buy tickets in the future. NO CREDIT!! After quite a bit of time wasting, the representative told me to JUST LIST THEM FOR SALE!!! Which I did. The problem is A) how freaking heartless and rude, B) The ticket buying process hides the resale tickets when someone goes to buy tickets, they would have to know to look in the resell tab which looks like you want to sell your tickets NOT buy some poor schmucks that can't go for ACTUAL LEGITIMATE REASONS. Shame on your policies AXS!!! Ticketmaster, Stub Hub and others show all tickets for sale, not hide the resale ones. The event was last night and we tried really hard to give them to friends and family to no avail. Would have donated them if that were an option, apparently AXS would rather delight in empty seats while counting your money and treating you like a beggar.
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Ben Maier
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The customer service with this company absolutely SUCKS!! No one can tell me why funds have not been transferred to my debit card almost a MONTH later. Countless reps telling me wait 48 hours for a response... 48 hrs later NOTHING no communication and the supervisor that FINALLY returned my call has no clue about anything. What do you guys know??? Fair warning do not sell tickets using this awful company they are a rip off
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Breanna Kiniston
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Randomly canceled my tickets and gaslighted me into thinking it was something I did. I called the venue and they were able to help me out. These people are clowns with no customer service skills.
User name
Roger
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Axs took no responsibility for what they did; I purchased tickets from GAmetime (a ticket sales go between connecting sellers with buyers) the seller transferred the tickets to me via AXS. I confirmed they were in my AXS Account, I electronically held the tickets. Without my permission, knowledge nor refund to me.. Axs took the tickets out of account and gave them back to the seller simply because the event was re-scheduled. They did this despite the fact that I held the tickets and paid for them. When I called and Emailed Axs about this they told me to take it up with GAmetime; a company that had nothing to do with what happened after the sale; They just brokered the deal between the seller and I. AXS should not have allowed this to happen.
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Juanita Curiel-Johnson
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