ASOS plc

IF YOU LIVE IN THE UK REPORT THEM FOR FRAUD. I came here to leave a review about their shipping process, but it looks like I am not the only one they are scamming. They charge people $20 for Next-Day Delivery and then they send the order as ground shipping. At first, they blamed it on UPS, but then I contacted UPS and they confirmed with proof that the order was sent as ground shipping. This company is probably scamming THOUSANDS of people out of $20 per order, and then sending their orders the cheapest way possible. It’s truly unbelievable how they’re getting away with this. Customer service is absolutely no help. I’m looking into how to file a formal complaint now.

"premier delivery" it's worth nothing!!! I placed an order and received confirmation that delivery would be the next day!!! Of course that didn't happen!!! this is the info I get it from customer service: "I can appreciate that you were unhappy with the delivery journey of your most recent order, however we would not have been able to guarantee that your order wouldn't have been delivered yesterday. The courier service was unable to process the delivery for last order which was supposed to delivered yesterday" I got information that they don't guarantee "next day" delivery, even though I paid for this service "premier delivery","I've checked that request to provide you premier delivery refund was already raised by previous advisor however, as per the updated information provided by the team that they're unable to refund the premier delivery as it is showing used status" !!! this is not the end of disappointments!!! for a refund I've been waiting for 10 days and still nothing!!! The courier didn't send the package back!!! So I can't get a refund!!! I'm still waiting, the parcel was never delivered!!!

Delivery service is unreliable. I have ordered dresses for an occasion and paid for a next day delivery. Next day I received email stating that the parcel was not delivered and it goes back to Asos (reason was not listed). I immediately placed an order again, chose different collection address and again paid for a next day delivery. It didn't arrive next day, but only after 2 more days, which was already after my celebration. Good that I got refund for the dresses, but I didn't get refund for delivery expenses. Total waste of time and money.

returned an order in august worth over £200. asos accepted the order then blocked my account without refunding me. it's nearly december and it's still not resolved. they're scammers. god awful customer service too.

I ordered twice on the application delivery to France; the product quality may not be the best depending on the brand that you brought, but their customer service in terms of delivery and refund procedure is extremely quick; I appreciate that, and I will continue to buy from you; thank you!