Ann & Robert H. Lurie Children's Hospital of Chicago

I brought my son here after the pediatrician on call advise us to bring our son to the hospital. I get that it's NYE and it sucks to work on a holiday. The front staff was very friendly and kind. They gave me baby wipes when mine ran out and formula. The doctor was really nice and answered all my questions but the nurse practitioner was beyond rude. Came in the room already with an attitude. She was not friendly at all. Then when it came to check out she kept rolling her eyes because my baby was crying uncontrollably after getting a swab test. He is only 5 months old. You're a grown up the fact that you're an adult and rolling your eyes at a poor baby and had to step out because it was too much for you. I know it was because I can see the annoyed look on your face. Then came back once he was calm to still say nothing. You shouldn't be working at a children's emergency room if a baby crying is too much. They can't control their emotions. Especially being overtired for being in the ER for 8 hours.

Went in at 4:30 pm waited for hours not once did they come out to check on my daughter after I kept begging them to take a look at her they just kept telling me someone would be out. Finally some lady who got there at 5pm goes to ask someone a male nurse in the night shift with a horrible mustache has the audacity to tell her with an attitude that she would be seen in another 8-10 hours by this time it's already 4:30am we were there for 12 hours straight and not once we're we seen or talked to they didn't even acknowledge us enough to tell us it would be a long wait time or that they were short staffed so that we could at least choose if we wanted to continue waiting or not they are a joke but they had no problem charging us our parking tickets even though our kids were never seen I witnessed so many parents leave with their kids last night after nobody came out to talk to them oh but they must have called the same names of kids that weren't even there anymore for hours till I snapped and told some skinny stuck up nurse that she should start calling the names of everyone she wrote down.

If you are visiting for gender affirming care, by all means, please do lie about your mental health conditions. Therapists will retain care, regardless of your current emotional wellness, under 'being unable to make an educated decision.' One year on a wait-list, very dehumanizing experience.

Received a bill from almost 3.5 years ago for my new born 3 day appointment because my son was not on my insurance. I was directed by Lurie's to reach out to blue cross to resolve the issue and "It was not their problem". I proceeded to reach out to Blue Cross and got the issue fixed and the claim resubmitted. The claim is still being processed but the bill was due. I called Lurie's and explained the situation and again received "It was not their problem, and the invoice will be sent to collections".

My sister has been a patient the last few days on the Neurology Floor and all the nurses. Especially Kate and CNA Julia were so sweet and kind we love them! They have such a big heart! They deserve all the recognition! From the Ruiz Family🩷