American Family Insurance

On 04/13/2023, I hit a mirror of a parking Mazda car in Pleasanton Ca. I put my phone number under the windshield wiper and the owner called me. I submitted a claim and his car got repaired. Few months later my insurance company (Geico) cancelled my insurance. Later on the other party insurance company (called American Family Insurance) asked me to pay $2,858.27 (this is the amount Geico refused to pay as they are not justifiable). American Family Insurance asked Geico to pay $7,585.99, Geico paid only $4727.72 and declined to pay the remaining amount which is $2,858.27. I called American Family Insurance and they gave me a 50% discount and asked me to pay only $1,429.14 and they told me if I did not pay I would lose the discount and I would have to pay the full amount. I called Geico and they advised me not to pay, as $7,585.99 to repair a mirror is not justifiable. Later, I received a letter from American Family Insurance asking me to pay $1,429.14. I called them and the representative who answered me told me if I do not pay, my license will be suspended as they sent this claim to the transportation department. I refused to pay.

This company will put your policy up for cancellation if the payment bounces on the due day BEFORE IT'S TECHNICALLY PAST DUE. Making payment then requires calling in and waiting on hold with that annoying on hold music because they disable payment via their website. It's as if they don't want you as a customer (probably true).

This is worse experience every with a class A company that should get de-rating to class D. Accident 9/5 no check still 11/18. Official took vacation and left on desk until back from vacation. Sent to wrong address. cancelled, Re-issued supposedly still waiting. Unhappy 😡 7 - 14 business day delivery time estimates. Why me. Going to call insurance commissioner Nathan Houdek. Probably going to send letter BBB.

Rather than make a situation right all this company cares to do is protect their bottom line and take from hard working folks. American Family has a national reputation for being the most difficult to work with insurance company out there. One look at the thousands of negative reviews should tell you something. This company should be ashamed of how they treat people as well as the employees that push their profit first policies and who put a paycheck over their own personal ethics, its just pathetic. Avoid them as best you can.

10 stars if you ask me. Fletcher J, Andrew S and the operators at this company seen to my return quickly and to my highest and best interests. Being involved in an accident is not a comfortable experience but this company was quick sufficient and made me feel calm. I highly recommend them. I will be working on becoming a member as soon as I can

I cannot believe all the negative reviews they have gotten. I have been with American Family Insurance for 20 years through Costco and cannot say enough...

On 04/13/2023, I hit a mirror of a parking Mazda car in Pleasanton Ca. I put my phone number under the windshield wiper and the owner called me. I submitted...

American Family Insurance has recently tied auto adjuster compensation to their ability to refer customers to AmFam's DRP shops. For example, in order to...